# Freshworks Freddy AI Agent: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 5 judge labels across 1 category by 5 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/freshworks-freddy-ai-agent

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 0% | 21 | 0% | 5 |

## What the models said for it

- "Freshworks fits teams that want an integrated CRM/helpdesk feel without enterprise complexity or cost." (Kimi K2, Support chatbots)
- "Makes sense when your team already operates in Freshworks." (Muse Glimmer 30B, Support chatbots)
- "Best value for SMBs looking for ease of use" (Gemini 3.5 Flash, Support chatbots)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 1 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Freshworks Freddy AI Agent, from 4 of the 5 answers that named it (only the models that return a source list).

### Domains cited

- sobot.io: 4
- capterra.com: 2
- glassix.com: 2
- plivo.com: 2
- tidio.com: 2
- yellow.ai: 2
- botpress.com: 1
- chatbase.co: 1
- chatbot.com: 1
- chatbots.org: 1

### Pages cited

- https://sobot.io/blog/top-ai-chatbot-for-customer-service-selection-guide-2026: 3
- https://capterra.com/resources/customer-service-chatbot-platforms: 2
- https://glassix.com/article/best-customer-service-chatbots: 2
- https://plivo.com/blog/best-ai-chatbots-for-customer-service: 2
- https://botpress.com/blog/customer-service-chatbot-platforms: 1
- https://chatbase.co/blog/customer-support-chatbot: 1
- https://chatbot.com/blog/customer-service-ai-chatbot: 1
- https://chatbots.org/best-customer-service-chatbot-tools: 1

## The company

Freshworks; https://www.freshworks.com/; San Mateo. From Wikidata, fetched 2026-09-14.

## In its own words

What Freshworks Freddy AI Agent's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: AI agents: your always-on digital teammates (https://www.freshworks.com/freshdesk/omni/freddy-ai-agent/)
- For: customer support teams (https://community.freshworks.com/ai-bots-11359)
- Free plan or trial: Start for free (https://www.freshworks.com/freshdesk/omni/freddy-ai-agent/)
- Integrations claimed: 50 (https://www.freshworks.com/freshdesk/omni/freddy-ai-agent/)
- Customers named: PhonePe, Hobbycraft

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.