# Freshworks CRM: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 1 category by 2 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/freshworks-crm

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [CRM](https://www.gane.ai/index/gtm/revops/crm/index.md) | 0% | 24 | 0% | 2 |

## What the models said for it

- "Strong in AI-powered lead scoring and customer support" (Mistral Small, CRM)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Freshworks CRM, from 3 of the 4 answers that named it (only the models that return a source list).

### Domains cited

- resources.rework.com: 2
- appsruntheworld.com: 1
- capterra.com: 1
- ce.smart-it.com: 1
- default.com: 1
- dynamicbusiness.com: 1
- ecommerce-platforms.com: 1
- elevatiq.com: 1
- financesonline.com: 1
- fitsmallbusiness.com: 1

### Pages cited

- https://appsruntheworld.com/top-10-crm-software-vendors-and-market-forecast: 1
- https://capterra.com/compare/155928-152373/Zoho-CRM-vs-HubSpot-CRM: 1
- https://ce.smart-it.com/en/blog-post/best-crm-systems-ranking-2026: 1
- https://default.com/post/best-lead-routing-software: 1
- https://dynamicbusiness.com/featured/tech-tuesday/tech-tuesday-best-crms-in-2026.html: 1
- https://ecommerce-platforms.com/crm-reviews/best-crm-software-tools: 1
- https://elevatiq.com/post/top-crm-systems: 1
- https://financesonline.com/list-top-10-leading-crm-software-solutions: 1

## The company

Freshworks; https://www.freshworks.com/; San Mateo. From Wikidata, fetched 2026-09-14.

## In its own words

What Freshworks CRM's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.


## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.