# Freshservice: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 6 judge labels across 2 categories by 5 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/freshservice

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer support and helpdesk](https://www.gane.ai/index/gtm/customer/customer-support-helpdesk/index.md) | 0% | 20 | 0% | 5 |
| [Contract lifecycle management and e-signature](https://www.gane.ai/index/gtm/revops/contract-lifecycle-management-and-e-signature/index.md) | 0% | 53 | 0% | 1 |

## What the models said for it

- "Choose Freshservice or Zoho Desk if budget and implementation speed are key factors" (MiniMax M2.5, Helpdesk)
- "Best for: Mid-size businesses specifically" (GLM 4.7 FlashX, Helpdesk)
- "*Jira Service Management* or *Freshservice*" (Gemini 3.5 Flash, Helpdesk)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 1 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 1 | 0 | 2 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Freshservice, from 18 of the 21 answers that named it (only the models that return a source list).

### Domains cited

- helpdesk.com: 12
- supportbench.com: 6
- desk365.io: 5
- g2.com: 5
- resources.rework.com: 5
- softwareadvice.com: 5
- thecxlead.com: 4
- blog.hubspot.com: 3
- capterra.com: 3
- forbes.com: 3

### Pages cited

- https://helpdesk.com/: 4
- https://helpdesk.com/blog/best-customer-service-software: 4
- https://helpdesk.com/learn/top-help-desk-softwares: 4
- https://resources.rework.com/tools/support/best-help-desk-software-2026: 4
- https://forbes.com/advisor/business/software/best-help-desk-software: 3
- https://learn.g2.com/help-desk-solutions-for-enterprises: 3
- https://softwareadvice.com/help-desk: 3
- https://alium.io/research/top-complaints-helpdesk-platforms: 2

## The company

Freshworks; https://www.freshworks.com/; San Mateo. From Wikidata, fetched 2026-09-14.

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.