# Freshsales: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 46 judge labels across 7 categories by 13 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/freshsales

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Lead routing and management](https://www.gane.ai/index/gtm/sales/lead-routing-and-management/index.md) | 4% | 7 | 0% | 11 |
| [Value selling tools](https://www.gane.ai/index/gtm/sales/value-selling-tools/index.md) | 2% | 14 | 0% | 3 |
| [Sales engagement platforms](https://www.gane.ai/index/gtm/sales/sales-engagement/index.md) | 2% | 6 | 0% | 4 |
| [Revenue intelligence and forecasting](https://www.gane.ai/index/gtm/sales/revenue-intelligence-and-forecasting/index.md) | 2% | 17 | 0% | 1 |
| [CRM](https://www.gane.ai/index/gtm/revops/crm/index.md) | 0% | 9 | 4% | 25 |
| [Field sales tools](https://www.gane.ai/index/gtm/sales/field-sales-tools/index.md) | 0% | 61 | 0% | 1 |
| [Territory and quota planning](https://www.gane.ai/index/gtm/revops/territory-and-quota-planning/index.md) | 0% | 70 | 0% | 1 |

## What the models said for it

- "Freshsales: Best for budget-conscious teams that want CRM and sequences together. Pricing starts at $9 per user per month." (Llama 4 Maverick, Sales engagement)
- "For the tightest budgets, Zoho Analytics or Freshsales offer the best balance of features and affordability." (MiniMax M2.5, Revenue intel)
- "HubSpot CRM and Freshsales/Freshworks are the strongest "value for money" options for many small teams" (GPT-5.4 mini, Value selling)
- "HubSpot Free CRM or Freshsales Free Plan provide the best value" (MiniMax M2.5, Lead routing)

## And against it

- "May not have the depth for complex multi-department needs at 500+ seats" (DeepSeek V4 Flash, CRM)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 1 | 1 | 0 | 0 | 2 |
| Gemini 3.5 Flash | 1 | 2 | 0 | 0 | 3 |
| Perplexity Sonar | 0 | 2 | 1 | 0 | 3 |
| Grok 4.20 | 0 | 3 | 3 | 0 | 6 |
| Mistral Small | 0 | 3 | 1 | 0 | 4 |
| DeepSeek V4 Flash | 0 | 3 | 0 | 1 | 4 |
| Llama 4 Maverick | 1 | 0 | 0 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 1 | 1 | 0 | 2 |
| Kimi K2 | 0 | 1 | 1 | 0 | 2 |
| GLM 4.7 FlashX | 0 | 1 | 2 | 0 | 3 |
| MiniMax M2.5 | 2 | 2 | 2 | 0 | 6 |
| GPT-6 Luna | 0 | 2 | 0 | 0 | 2 |
| Muse Glimmer 30B | 0 | 3 | 5 | 0 | 8 |

## Sources returned with these answers

The sites and pages cited by the answers that named Freshsales, from 138 of the 162 answers that named it (only the models that return a source list).

### Domains cited

- blog.hubspot.com: 45
- g2.com: 31
- reply.io: 26
- fitsmallbusiness.com: 25
- leadangel.com: 25
- hubspot.com: 24
- zapier.com: 22
- pipedrive.com: 21
- capterra.com: 20
- oncehub.com: 20

### Pages cited

- https://reply.io/blog/best-lead-routing-tools: 25
- https://leadangel.com/blog/operations/best-lead-distribution-software: 22
- https://oncehub.com/blog/best-lead-routing-software: 20
- https://blog.hubspot.com/sales/lead-distribution-software: 13
- https://techradar.com/best/best-crm-for-small-business: 12
- https://blog.hubspot.com/sales/small-business-sales-tools: 11
- https://cirrusinsight.com/blog/sales-engagement-platforms: 11
- https://clarify.ai/blog/sales-tools-for-small-businesses: 11

## The company

Freshworks; https://www.freshworks.com/; San Mateo. From Wikidata, fetched 2026-09-14.

## In its own words

What Freshsales's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Sell smarter and close faster with a sales-focused CRM (https://www.freshworks.com/pricing/)
- Free plan or trial: Start for free (https://www.freshworks.com/products/)

## What it publishes

Every page freshworks.com exposes, read 2026-09-29: 5924 addresses. By kind, pages and the last 90 days:

- blog: 63 pages, 5 in the last 90 days, latest 2026-09-24
- case study: 258 pages, 54 in the last 90 days, latest 2026-09-24
- webinar or virtual event: 64 pages, 1 in the last 90 days, latest 2026-07-30
- conference or event: 165 pages, 7 in the last 90 days, latest 2026-09-24
- report or ebook: 30 pages, 3 in the last 90 days, latest 2026-09-24
- comparison: 107 pages, 4 in the last 90 days, latest 2026-09-24
- template or tool: 18 pages, 0 in the last 90 days, latest 2026-01-07
- glossary or explainer: 23 pages, 2 in the last 90 days, latest 2026-09-24
- podcast or video: 3 pages, 1 in the last 90 days, latest 2026-09-24
- news or press: 162 pages, 18 in the last 90 days, latest 2026-09-24
- Recent: 2026-09-24 news or press: Freshworks launches new partner program with expanded reseller and services offerings https://www.freshworks.com/pressrelease/freshworks-launches-new-partner-program-with-expanded-reseller-and-services-offerings/
- Recent: 2026-09-24 news or press: Freshworks reports first quarter 2025 results https://www.freshworks.com/pressrelease/freshworks-reports-first-quarter-2025-results/
- Recent: 2026-09-24 news or press: Freshworks reports fourth quarter and full year 2024 results https://www.freshworks.com/pressrelease/freshworks-reports-fourth-quarter-and-full-year-2024-results/
- Recent: 2026-09-24 news or press: Freshworks and unisys join forces to transform it service management for mid market and enterprise companies https://www.freshworks.com/pressrelease/freshworks-and-unisys-join-forces-to-transform-it-service-management-for-mid-market-and-enterprise-companies/
- Recent: 2026-09-24 news or press: Freshworks reports third quarter 2024 results https://www.freshworks.com/press-releases/freshworks-reports-third-quarter-2024-results/
- Recent: 2026-09-24 news or press: Piracanjuba selects freshworks to transform service management across enterprise https://www.freshworks.com/press-releases/piracanjuba-selects-freshworks-to-transform-service-management-across-enterprise/

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.