# Freshdesk's Freshchat: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/freshdesk-s-freshchat

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Conversational marketing platforms](https://www.gane.ai/index/gtm/marketing/conversational-marketing/index.md) | 0% | 44 | 0% | 1 |

## What the models said for it

- "Freshdesk's Freshchat product offers a well-balanced hybrid experience with AI routing and bots" (Claude Haiku 4.5, Conversational mktg)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Freshdesk's Freshchat, from 1 of the 1 answers that named it (only the models that return a source list).

### Domains cited

- 1mind.com: 1
- bestleadgenerationsoftware.com: 1
- cloudtalk.io: 1
- knock-ai.com: 1
- saasworthy.com: 1
- scopicstudios.com: 1
- stewie.io: 1
- storylane.io: 1
- thecmo.com: 1
- wonderchat.io: 1

### Pages cited

- https://1mind.com/blog-articles/the-6-best-conversational-marketing-platforms-in-2026: 1
- https://bestleadgenerationsoftware.com/blog/best-conversational-marketing-platforms-guide-2026: 1
- https://cloudtalk.io/blog/best-conversational-marketing-software: 1
- https://knock-ai.com/blog/best-conversational-marketing-platforms: 1
- https://saasworthy.com/list/conversational-marketing-software: 1
- https://scopicstudios.com/blog/8-best-conversational-marketing-platforms-2026: 1
- https://stewie.io/best/conversational-marketing-platforms: 1
- https://storylane.io/blog/conversational-marketing-software-b2b: 1

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.