# Freshchat: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 19 judge labels across 3 categories by 9 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/freshchat

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 2% | 6 | 0% | 11 |
| [Conversational marketing platforms](https://www.gane.ai/index/gtm/marketing/conversational-marketing/index.md) | 2% | 9 | 0% | 7 |
| [In-app messaging and customer communications](https://www.gane.ai/index/gtm/customer/in-app-messaging-and-customer-communications/index.md) | 0% | 78 | 0% | 1 |

## What the models said for it

- "HubSpot or Freshchat offer the best balance of features, cost, and ease of use" (Claude Haiku 4.5, Conversational mktg)
- "Intercom and Freshchat are the best all-around choices" (Mistral Small, Support chatbots)
- "Safer alternatives ... Tidio, Freshchat" (Grok 4.20, Conversational mktg)
- "Best value-oriented option | Freshchat/Freshdesk | Balanced features for mid-sized teams" (Perplexity Sonar, Support chatbots)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 0 | 1 | 0 | 2 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 1 | 1 | 1 | 0 | 3 |
| Mistral Small | 1 | 0 | 1 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 3 | 2 | 0 | 5 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 2 | 0 | 3 |

## Sources returned with these answers

The sites and pages cited by the answers that named Freshchat, from 37 of the 39 answers that named it (only the models that return a source list).

### Domains cited

- capterra.com: 18
- g2.com: 16
- softwareadvice.com: 14
- sobot.io: 9
- tidio.com: 8
- learn.g2.com: 7
- zendesk.com: 7
- botpress.com: 6
- guideflow.com: 6
- syndelltech.com: 6

### Pages cited

- https://g2.com/categories/conversational-marketing: 9
- https://capterra.com/conversational-marketing-platform-software: 8
- https://capterra.com/resources/customer-service-chatbot-platforms: 6
- https://softwareadvice.com/conversational-marketing: 6
- https://syndelltech.com/conversational-marketing-software.md: 6
- https://guideflow.com/blog/best-conversational-marketing-software: 5
- https://learn.g2.com/best-conversational-support-platforms-for-customer-service: 5
- https://spotsaas.com/list/conversational-marketing-software/for-small-business: 5

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.