# Freshchat alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 237 of the 252 answers in the 1 category where Freshchat holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/freshchat/alternatives

## Named instead, most often (every category and segment added)

- Intercom Fin AI Agent: 53
- Tidio: 35
- Zendesk AI: 16
- tawk.to: 6
- Freshdesk: 5
- Cognigy: 4

## Chatbots and conversational AI for support

**Small business**: 78 of 84 answers did not name Freshchat.

- Tidio: first choice in 25 of those 78
- Intercom Fin AI Agent: first choice in 11 of those 78
- UChat: first choice in 4 of those 78
- Boei: first choice in 3 of those 78
- Chatbase: first choice in 2 of those 78
- Freshdesk: first choice in 2 of those 78
- Tidio with its Lyro AI agent: first choice in 2 of those 78
- tawk.to: first choice in 2 of those 78

**Mid-market**: 76 of 84 answers did not name Freshchat (Freshchat is #5 of 10 at 2%).

- Intercom Fin AI Agent: first choice in 26 of those 76
- Tidio: first choice in 10 of those 76
- Zendesk AI: first choice in 5 of those 76
- tawk.to: first choice in 4 of those 76
- Freshdesk: first choice in 3 of those 76
- Fin AI Agent: first choice in 1 of those 76
- HubSpot Chatbot: first choice in 1 of those 76
- Hyperleap AI: first choice in 1 of those 76

**Enterprise**: 83 of 84 answers did not name Freshchat.

- Intercom Fin AI Agent: first choice in 16 of those 83
- Zendesk AI: first choice in 11 of those 83
- Cognigy: first choice in 4 of those 83
- Kore.ai: first choice in 3 of those 83
- Salesforce Agentforce for Service: first choice in 3 of those 83
- Salesforce Service Cloud: first choice in 3 of those 83
- Zendesk AI Agents: first choice in 3 of those 83
- Ada: first choice in 2 of those 83

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.