# Five9: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 67 judge labels across 4 categories by 14 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/five9

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 9% | 4 | 20% | 55 |
| [AI voice agents](https://www.gane.ai/index/gtm/customer/ai-voice-agents/index.md) | 2% | 14 | 0% | 4 |
| [Sales dialers and calling](https://www.gane.ai/index/gtm/sales/sales-dialers-and-calling/index.md) | 0% | 34 | 29% | 7 |
| [Conversational intelligence and call recording](https://www.gane.ai/index/gtm/sales/conversation-intelligence/index.md) | 0% | 53 | 0% | 1 |

## What the models said for it

- "CloudTalk and Five9 are top choices due to their AI capabilities, scalability, and strong CRM integrations." (Mistral Small, Contact center)
- "I'd suggest starting with CloudTalk or Five9 as they balance features, pricing, and ease of use" (MiniMax M2.5, AI voice agents)
- "The Best All-Rounder: Five9 ... widely considered the market leader for mid-market organizations" (Qwen 3.7 Flash, Contact center)
- "Five9 – named a Leader again in 2024 for Completeness of Vision and Ability to Execute" (Muse Glimmer 30B, Contact center)

## And against it

- "Enterprise platforms like Five9 ($119+/seat, 50-seat minimum) ... are not suitable for budget-constrained teams" (DeepSeek V4 Flash, Contact center)
- "Reported as "garbage" by experienced practitioners, with ongoing usability and reliability complaints." (GLM 4.7 FlashX, Contact center)
- "random call drops, audio issues, and frequent technical disruptions" (DeepSeek V4 Flash, Contact center)
- "Avoid for mid-sized B2B: Enterprise tools like Five9" (Grok 4.20, Dialers)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 1 | 2 |
| GPT-5.4 mini | 1 | 2 | 1 | 0 | 4 |
| Gemini 3.5 Flash | 0 | 4 | 1 | 0 | 5 |
| Perplexity Sonar | 0 | 2 | 1 | 1 | 4 |
| Grok 4.20 | 0 | 4 | 2 | 2 | 8 |
| Mistral Small | 1 | 0 | 3 | 0 | 4 |
| DeepSeek V4 Flash | 0 | 2 | 2 | 3 | 7 |
| Llama 4 Maverick | 0 | 2 | 1 | 0 | 3 |
| Qwen 3.7 Flash | 1 | 3 | 0 | 1 | 5 |
| Kimi K2 | 1 | 0 | 3 | 2 | 6 |
| GLM 4.7 FlashX | 0 | 2 | 1 | 1 | 4 |
| MiniMax M2.5 | 1 | 2 | 3 | 1 | 7 |
| GPT-6 Luna | 0 | 3 | 0 | 1 | 4 |
| Muse Glimmer 30B | 1 | 3 | 0 | 0 | 4 |

## Sources returned with these answers

The sites and pages cited by the answers that named Five9, from 200 of the 227 answers that named it (only the models that return a source list).

### Domains cited

- cloudtalk.io: 66
- nextiva.com: 65
- g2.com: 62
- softwareadvice.com: 62
- justcall.io: 51
- sobot.io: 39
- frejun.com: 38
- capterra.com: 37
- callcenterstudio.com: 36
- ringcentral.com: 36

### Pages cited

- https://softwareadvice.com/contact-center: 41
- https://nextiva.com/blog/contact-center-software.html: 36
- https://dialpad.com/blog/contact-center-software: 24
- https://huggingface.co/gamlin/call-center-software-comparison: 24
- https://softwareadvice.com/contact-center/small-business: 20
- https://callcenterstudio.com/blog/8-best-ccaas-platforms-compared-2026-ultimate-buyers-guide: 18
- https://techtarget.com/news/Top-19-contact-center-platforms-of-2026/848649: 18
- https://learn.g2.com/best-contact-center-software: 16

## The company

Five9 Inc.; http://www.five9.com/; San Ramon, United States; founded 2001; public, FIVN on Nasdaq. From Wikidata, fetched 2026-09-14.

## In its own words

What Five9's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Call & Contact Center As A Service (CCaaS) Provider (https://five9.com/)
- For: Contact Centers (https://trust.five9.com)
- Price stated: Get a Quote (https://www.five9.com/solutions/retail)
- Starting price: 119.00 (https://www.five9.com/customers)
- Integrations claimed: 100 (https://www.five9.com/partners)
- Hosting: United States, Europe, Australia, Canada, United Kingdom
- Customers named: Alaska Airlines, Central Bank, Exact Sciences, Lumexa Imaging, Nexrep, Kyndryl, Hanna Andersson, AdventHealth

## What it publishes

Every page five9.com exposes, read 2026-09-29: 3783 addresses. By kind, pages and the last 90 days:

- blog: 1004 pages, 0 in the last 90 days, latest undated
- case study: 96 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 190 pages, 0 in the last 90 days, latest undated
- conference or event: 44 pages, 0 in the last 90 days, latest undated
- report or ebook: 186 pages, 0 in the last 90 days, latest undated
- comparison: 4 pages, 0 in the last 90 days, latest undated
- template or tool: 3 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 277 pages, 0 in the last 90 days, latest undated
- podcast or video: 7 pages, 0 in the last 90 days, latest undated
- news or press: 10 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.