# Five9 alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 184 of the 252 answers in the 1 category where Five9 holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/five9/alternatives

## Named instead, most often (every category and segment added)

- Aircall: 28
- Genesys Cloud CX: 19
- CloudTalk: 15
- Nextiva Contact Center: 11
- LiveAgent: 8
- Freshcaller: 7

## Contact center platforms

**Small business**: 82 of 84 answers did not name Five9 (Five9 is #18 of 18 at 0%).

- Aircall: first choice in 26 of those 82
- CloudTalk: first choice in 11 of those 82
- Nextiva Contact Center: first choice in 11 of those 82
- Call Center Studio: first choice in 5 of those 82
- Dialpad Ai Contact Center: first choice in 5 of those 82
- LiveAgent: first choice in 5 of those 82
- CallHippo: first choice in 4 of those 82
- Freshcaller: first choice in 4 of those 82

**Mid-market**: 53 of 84 answers did not name Five9 (Five9 is #4 of 15 at 9%).

- CloudTalk: first choice in 4 of those 53
- Freshcaller: first choice in 3 of those 53
- Genesys Cloud CX: first choice in 3 of those 53
- LiveAgent: first choice in 3 of those 53
- NICE CXone: first choice in 3 of those 53
- Aircall: first choice in 2 of those 53
- Amazon Connect: first choice in 2 of those 53
- Freshdesk Contact Center: first choice in 2 of those 53

**Enterprise**: 49 of 84 answers did not name Five9 (Five9 is #3 of 10 at 4%).

- Genesys Cloud CX: first choice in 16 of those 49
- NICE CXone: first choice in 4 of those 49
- RingCentral RingCX: first choice in 3 of those 49
- Amazon Connect: first choice in 1 of those 49
- Cisco Webex Contact Center: first choice in 1 of those 49
- Zoom Contact Center: first choice in 1 of those 49

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.