# Five9 Quality Management: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 12 judge labels across 1 category by 7 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/five9-quality-management

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center quality assurance](https://www.gane.ai/index/gtm/customer/contact-center-quality-assurance/index.md) | 0% | 91 | 33% | 12 |

## What the models said for it

- "For Budget-Conscious Teams: Five9 or evaluagent offer competitive pricing with essential features" (MiniMax M2.5, Contact center QA)
- "a good fit for teams already on Five9 that want integrated call and digital QA" (GPT-5.4 mini, Contact center QA)
- "QA built into Five9's contact-center suite." (GLM 4.7 FlashX, Contact center QA)

## And against it

- "User-review aggregators flag Five9's Quality Management capability as a weak point of the platform." (Muse Glimmer 30B, Contact center QA)
- "Five9's quality management features have been rated poorly with 1/5 stars for usability." (GLM 4.7 FlashX, Contact center QA)
- "Five9 (Specifically its QA/QM module) | Unreliable reporting & call quality." (DeepSeek V4 Flash, Contact center QA)
- "Five9 has occasional data accuracy issues" (Claude Haiku 4.5, Contact center QA)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 1 | 1 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 2 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 0 | 1 | 1 | 2 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 1 | 1 | 1 | 3 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 1 | 2 |

## Sources returned with these answers

The sites and pages cited by the answers that named Five9 Quality Management, from 38 of the 39 answers that named it (only the models that return a source list).

### Domains cited

- softwareadvice.com: 31
- capterra.com: 24
- g2.com: 23
- getapp.com: 19
- verint.com: 14
- cloudtalk.io: 12
- softwareadvice.co.uk: 12
- scorebuddycx.com: 9
- c2perform.com: 8
- commsadvisor.com: 8

### Pages cited

- https://capterra.com/contact-center-quality-assurance-software: 24
- https://softwareadvice.com/quality-assurance: 21
- https://softwareadvice.com/quality-assurance/small-business: 18
- https://cloudtalk.io/blog/best-call-center-quality-assurance-software-based-on-g2: 11
- https://softwareadvice.co.uk/directory/4478/quality-assurance/software: 11
- https://getapp.com/all-software/contact-center-quality-assurance/org/small-business: 10
- https://g2.com/categories/contact-center-quality-assurance: 9
- https://commsadvisor.com/contact-center-qa-software: 8

## The company

Five9 Inc.; http://www.five9.com/; San Ramon, United States; founded 2001; public, FIVN on Nasdaq. From Wikidata, fetched 2026-09-14.

## What it publishes

Every page five9.com exposes, read 2026-09-29: 3783 addresses. By kind, pages and the last 90 days:

- blog: 1004 pages, 0 in the last 90 days, latest undated
- case study: 96 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 190 pages, 0 in the last 90 days, latest undated
- conference or event: 44 pages, 0 in the last 90 days, latest undated
- report or ebook: 186 pages, 0 in the last 90 days, latest undated
- comparison: 4 pages, 0 in the last 90 days, latest undated
- template or tool: 3 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 277 pages, 0 in the last 90 days, latest undated
- podcast or video: 7 pages, 0 in the last 90 days, latest undated
- news or press: 10 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.