# Five9 Quality Management alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 241 of the 252 answers in the 1 category where Five9 Quality Management holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/five9-quality-management/alternatives

## Named instead, most often (every category and segment added)

- Voxjar: 25
- EvaluAgent: 22
- Scorebuddy: 22
- MaestroQA: 16
- ScorebuddyCX: 15
- Zendesk QA: 13

## Contact center quality assurance

**Small business**: 81 of 84 answers did not name Five9 Quality Management (Five9 Quality Management is #13 of 13 at 0%).

- Scorebuddy: first choice in 17 of those 81
- Voxjar: first choice in 15 of those 81
- EvaluAgent: first choice in 9 of those 81
- Zendesk QA: first choice in 9 of those 81
- Insightful: first choice in 6 of those 81
- ScorebuddyCX: first choice in 6 of those 81
- CloudTalk: first choice in 4 of those 81
- Klaus: first choice in 4 of those 81

**Mid-market**: 81 of 84 answers did not name Five9 Quality Management (Five9 Quality Management is #17 of 17 at 0%).

- Voxjar: first choice in 10 of those 81
- EvaluAgent: first choice in 8 of those 81
- MaestroQA: first choice in 8 of those 81
- Scorebuddy: first choice in 5 of those 81
- ScorebuddyCX: first choice in 5 of those 81
- Zendesk QA: first choice in 4 of those 81
- Insightful: first choice in 2 of those 81
- Playvox QM: first choice in 2 of those 81

**Enterprise**: 79 of 84 answers did not name Five9 Quality Management (Five9 Quality Management is #15 of 15 at 0%).

- MaestroQA: first choice in 8 of those 79
- NICE CXone Quality Management: first choice in 8 of those 79
- EvaluAgent: first choice in 5 of those 79
- Observe.AI: first choice in 5 of those 79
- Genesys Cloud Quality Management: first choice in 4 of those 79
- ScorebuddyCX: first choice in 4 of those 79
- Playvox: first choice in 3 of those 79
- Salesforce Service Cloud: first choice in 3 of those 79

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.