# Featurebase: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 2 categories by 2 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/featurebase

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer intelligence and data science](https://www.gane.ai/index/gtm/gtm-data/customer-intelligence-and-data-science/index.md) | 0% | 66 | 0% | 1 |
| [Knowledge base and self-service](https://www.gane.ai/index/gtm/customer/knowledge-base-and-self-service/index.md) | 0% | 63 | 0% | 1 |

## What the models said for it

- "Featurebase offers a free plan and combines support, feedback analysis, and CSAT/NPS surveys in one tool" (Claude Haiku 4.5, Customer intel)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Featurebase, from 4 of the 5 answers that named it (only the models that return a source list).

### Domains cited

- featurebase.app: 4 (its own site)
- customergauge.com: 2
- productlift.dev: 2
- asknicely.com: 1
- capterra.ca: 1
- capterra.co.uk: 1
- capterra.com: 1
- chattermill.com: 1
- docmost.com: 1
- document360.com: 1

### Pages cited

- https://featurebase.app/blog/customer-feedback-software: 2
- https://asknicely.com/blog/best-survey-apps-top-tools-to-transform-customer-feedback: 1
- https://capterra.ca/directory/32454/knowledge-base/software: 1
- https://capterra.co.uk/directory/32454/knowledge-base/software: 1
- https://capterra.com/knowledge-base-software: 1
- https://capterra.com/knowledge-base-software/features/knowledge-management: 1
- https://capterra.com/knowledge-management-software/features/knowledge-base-management: 1
- https://chattermill.com/blog/best-customer-intelligence-tools: 1

## In its own words

What Featurebase's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Modern customer support & feedback platform (https://www.featurebase.app/)
- For: SaaS teams (https://www.featurebase.app/)
- Price stated: Pricing (https://featurebase.app/)
- Starting price: Free (https://www.featurebase.app/pricing)
- Free plan or trial: Start for free (https://www.featurebase.app/)
- Certifications: GDPR, CCPA, SOC 2 Type II
- Hosting: 🇪🇺
- Customers named: Rize, Lovable, The Despatch Company, Profound, Elementor, Hedra, SocialBu, Amplemarket

## What it publishes

Every page featurebase.app exposes, read 2026-09-29: 9755 addresses. By kind, pages and the last 90 days:

- blog: 413 pages, 86 in the last 90 days, latest 2026-09-29
- case study: 79 pages, 0 in the last 90 days, latest undated
- conference or event: 3 pages, 0 in the last 90 days, latest undated
- report or ebook: 5 pages, 0 in the last 90 days, latest 2026-06-01
- comparison: 315 pages, 0 in the last 90 days, latest undated
- template or tool: 6 pages, 0 in the last 90 days, latest 2026-06-03
- glossary or explainer: 25 pages, 7 in the last 90 days, latest 2026-08-20
- podcast or video: 32 pages, 0 in the last 90 days, latest undated
- news or press: 14 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-29 blog: Customer service automation software https://www.featurebase.app/blog/customer-service-automation-software
- Recent: 2026-09-22 blog: Canny pricing https://www.featurebase.app/blog/canny-pricing
- Recent: 2026-09-21 blog: Surveymonkey review https://www.featurebase.app/blog/surveymonkey-review
- Recent: 2026-09-18 blog: Pylon ai https://www.featurebase.app/blog/pylon-ai
- Recent: 2026-09-18 blog: Gorgias ai https://www.featurebase.app/blog/gorgias-ai
- Recent: 2026-09-18 blog: Crescendo ai pricing https://www.featurebase.app/blog/crescendo-ai-pricing

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.