# EvaluAgent alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 171 of the 252 answers in the 1 category where EvaluAgent holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/evaluagent/alternatives

## Named instead, most often (every category and segment added)

- Voxjar: 14
- Scorebuddy: 12
- MaestroQA: 10
- Insightful: 8
- NICE CXone Quality Management: 6
- Genesys Cloud Quality Management: 4

## Contact center quality assurance

**Small business**: 56 of 84 answers did not name EvaluAgent (EvaluAgent is #4 of 13 at 11%).

- Scorebuddy: first choice in 10 of those 56
- Voxjar: first choice in 10 of those 56
- Insightful: first choice in 7 of those 56
- Zendesk QA: first choice in 4 of those 56
- Klaus: first choice in 3 of those 56
- ScorebuddyCX: first choice in 3 of those 56
- CloudTalk: first choice in 2 of those 56
- Avoma: first choice in 1 of those 56

**Mid-market**: 50 of 84 answers did not name EvaluAgent (EvaluAgent is #2 of 17 at 17%).

- MaestroQA: first choice in 5 of those 50
- Voxjar: first choice in 4 of those 50
- Scorebuddy: first choice in 2 of those 50
- AmplifAI: first choice in 1 of those 50
- Dialpad Support: first choice in 1 of those 50
- Enterpret: first choice in 1 of those 50
- Insightful: first choice in 1 of those 50
- Klaus: first choice in 1 of those 50

**Enterprise**: 65 of 84 answers did not name EvaluAgent (EvaluAgent is #2 of 15 at 10%).

- NICE CXone Quality Management: first choice in 6 of those 65
- MaestroQA: first choice in 5 of those 65
- Genesys Cloud Quality Management: first choice in 4 of those 65
- Observe.AI: first choice in 4 of those 65
- NICE CXone QM: first choice in 3 of those 65
- Playvox: first choice in 3 of those 65
- Verint Quality Management: first choice in 3 of those 65
- NICE Quality Management: first choice in 2 of those 65

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.