# Engati: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 2 categories by 2 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/engati

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 0% | 106 | 100% | 1 |
| [Conversational marketing platforms](https://www.gane.ai/index/gtm/marketing/conversational-marketing/index.md) | 0% | 93 | 100% | 1 |

## And against it

- "STAY AWAY! Another Scam App. High Promises, Zero Delivery" (Muse Glimmer 30B, Support chatbots)
- "Navigation complexity, ongoing billing problems (hard to cancel, leading to continued charges)" (Grok 4.20, Conversational mktg)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 1 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 1 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Engati, from 5 of the 5 answers that named it (only the models that return a source list).

### Domains cited

- capterra.com: 4
- g2.com: 4
- formgong.com: 2
- softwareadvice.com: 2
- trustpilot.com: 2
- activepieces.com: 1
- alhena.ai: 1
- apnews.com: 1
- azag.gov: 1
- beyondtrust.com: 1

### Pages cited

- https://capterra.com/p/165384/Engati/reviews: 3
- https://capterra.com/p/204314/WATI/reviews: 2
- https://formgong.com/en/blog/ai-support-chatbot-reviews: 2
- https://g2.com/categories/conversational-marketing: 2
- https://g2.com/products/engati/reviews: 2
- https://activepieces.com/blog/intercom-pricing-2026-plans-and-ai-fees-explained: 1
- https://alhena.ai/blog/meaningful-conversation-chatbot-pricing: 1
- https://apnews.com/article/f29fa6c206cfe41d46ba38ee7be78218: 1

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.