# Document360: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 45 judge labels across 2 categories by 14 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/document360

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Knowledge base and self-service](https://www.gane.ai/index/gtm/customer/knowledge-base-and-self-service/index.md) | 24% | 1 | 2% | 43 |
| [Customer education and LMS](https://www.gane.ai/index/gtm/customer/customer-education-and-lms/index.md) | 0% | 31 | 0% | 2 |

## What the models said for it

- "Highly rated for customer-facing teams... making it a strong choice for B2B companies focused on external knowledge bases." (Mistral Small, Knowledge base)
- "Choose Document360 if you want the best dedicated knowledge base tool with maximum flexibility and content governance." (Gemini 3.5 Flash, Knowledge base)
- "The Best All-Rounder for Product Documentation
Document360 ... Choose Document360 if your product is technical" (Qwen 3.7 Flash, Knowledge base)
- "Document360 - Best standalone, structured customer + product docs ... Rated very highly for mid-market" (Muse Glimmer 30B, Knowledge base)

## And against it

- "Quote-only pricing (no published price)" (GLM 4.7 FlashX, Knowledge base)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 0 | 2 | 0 | 3 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 2 | 1 | 1 | 0 | 4 |
| Perplexity Sonar | 1 | 1 | 0 | 0 | 2 |
| Grok 4.20 | 3 | 0 | 1 | 0 | 4 |
| Mistral Small | 1 | 0 | 2 | 0 | 3 |
| DeepSeek V4 Flash | 1 | 3 | 0 | 0 | 4 |
| Llama 4 Maverick | 1 | 1 | 3 | 0 | 5 |
| Qwen 3.7 Flash | 1 | 4 | 0 | 0 | 5 |
| Kimi K2 | 0 | 3 | 0 | 0 | 3 |
| GLM 4.7 FlashX | 1 | 0 | 1 | 1 | 3 |
| MiniMax M2.5 | 1 | 2 | 0 | 0 | 3 |
| GPT-6 Luna | 0 | 2 | 0 | 0 | 2 |
| Muse Glimmer 30B | 2 | 0 | 1 | 0 | 3 |

## Sources returned with these answers

The sites and pages cited by the answers that named Document360, from 102 of the 128 answers that named it (only the models that return a source list).

### Domains cited

- softwareadvice.com: 47
- document360.com: 42 (its own site)
- productlift.dev: 37
- ones.com: 28
- supportbench.com: 27
- capterra.com: 26
- bolddesk.com: 25
- knowledgeowl.com: 23
- blog.screensteps.com: 21
- selecthub.com: 21

### Pages cited

- https://softwareadvice.com/crm/knowledge-base-comparison: 38
- https://productlift.dev/best-knowledge-base-software: 37
- https://supportbench.com/top-knowledge-base-software: 26
- https://bolddesk.com/blogs/best-knowledge-base-software: 25
- https://document360.com/knowledge-base-software: 23
- https://selecthub.com/c/knowledge-base-software: 20
- https://blog.screensteps.com/best-knowledge-base-software: 18
- https://albato.com/blog/publications/best-knowledge-base-software: 15

## In its own words

What Document360's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Intelligent Knowledge Base Software, where Humans & AI work together (https://document360.com/)
- For: customers and teams (https://document360.com/)
- Price stated: Customized pricing built around your needs (https://document360.com/pricing)
- Free plan or trial: Start free trial; free trial of Document360 (https://document360.com/)
- Integrations claimed: 60 (https://document360.com/); 27 (https://document360.com/pricing) (pages disagree)
- Certifications: ISO 27001, GDPR, SOC 2 Type II
- Customers named: Panaya, SafeBreach, Fastmag, Abrigo, BigID, Woods Bagot, Whatfix, CTERA

## What it publishes

Every page document360.com exposes, read 2026-09-29: 1704 addresses. By kind, pages and the last 90 days:

- blog: 678 pages, 15 in the last 90 days, latest 2026-09-23
- case study: 68 pages, 4 in the last 90 days, latest 2026-09-24
- webinar or virtual event: 93 pages, 11 in the last 90 days, latest 2026-09-15
- conference or event: 9 pages, 2 in the last 90 days, latest 2026-07-06
- report or ebook: 8 pages, 0 in the last 90 days, latest 2025-01-28
- comparison: 53 pages, 1 in the last 90 days, latest 2026-09-28
- template or tool: 2 pages, 1 in the last 90 days, latest 2026-07-03
- glossary or explainer: 60 pages, 0 in the last 90 days, latest 2026-03-28
- podcast or video: 1 pages, 0 in the last 90 days, latest 2020-05-15
- Recent: 2026-09-28 comparison: Claude vs document360 https://document360.com/claude-vs-document360/
- Recent: 2026-09-24 case study: Loblaw streamlines pharmacy training https://document360.com/case-study/loblaw-streamlines-pharmacy-training
- Recent: 2026-09-23 blog: Sop software https://document360.com/blog/sop-software
- Recent: 2026-09-18 blog: Api documentation tools https://document360.com/blog/api-documentation-tools
- Recent: 2026-09-17 blog: Writing clearly in the age of ai https://document360.com/blog/writing-clearly-in-the-age-of-ai
- Recent: 2026-09-16 blog: Software documentation tools https://document360.com/blog/software-documentation-tools

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.