# Document360 alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 166 of the 252 answers in the 1 category where Document360 holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/document360/alternatives

## Named instead, most often (every category and segment added)

- Notion: 30
- BookStack: 8
- Freshdesk: 7
- Confluence: 6
- Helpjuice: 6
- Zendesk Guide: 5

## Knowledge base and self-service

**Small business**: 62 of 84 answers did not name Document360 (Document360 is #3 of 16 at 10%).

- Notion: first choice in 21 of those 62
- Freshdesk: first choice in 4 of those 62
- BookStack: first choice in 3 of those 62
- Help Scout Docs: first choice in 3 of those 62
- Confluence: first choice in 2 of those 62
- Slab: first choice in 2 of those 62
- Slite: first choice in 2 of those 62
- Tettra: first choice in 2 of those 62

**Mid-market**: 52 of 84 answers did not name Document360 (Document360 is #1 of 14 at 24%).

- Notion: first choice in 9 of those 52
- BookStack: first choice in 5 of those 52
- Confluence: first choice in 3 of those 52
- Freshdesk: first choice in 3 of those 52
- TeamSupport: first choice in 2 of those 52
- Help Scout Docs: first choice in 1 of those 52
- Nuclino: first choice in 1 of those 52
- ONES Wiki: first choice in 1 of those 52

**Enterprise**: 52 of 84 answers did not name Document360 (Document360 is #2 of 12 at 18%).

- Helpjuice: first choice in 6 of those 52
- Zendesk Guide: first choice in 5 of those 52
- Salesforce Service Cloud: first choice in 3 of those 52
- Supportbench: first choice in 3 of those 52
- KnowledgeBase.com: first choice in 2 of those 52
- Confluence: first choice in 1 of those 52
- MatrixFlows: first choice in 1 of those 52
- Salesforce Knowledge: first choice in 1 of those 52

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.