# Dialpad: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 34 judge labels across 5 categories by 12 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/dialpad

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Sales dialers and calling](https://www.gane.ai/index/gtm/sales/sales-dialers-and-calling/index.md) | 4% | 7 | 24% | 17 |
| [Conversational intelligence and call recording](https://www.gane.ai/index/gtm/sales/conversation-intelligence/index.md) | 0% | 17 | 23% | 13 |
| [AI voice agents](https://www.gane.ai/index/gtm/customer/ai-voice-agents/index.md) | 0% | 52 | 0% | 2 |
| [Call tracking platforms](https://www.gane.ai/index/gtm/marketing/call-tracking/index.md) | 0% | 50 | 0% | 1 |
| [Sales coaching and training](https://www.gane.ai/index/gtm/sales/sales-coaching-and-training/index.md) | 0% | 54 | 0% | 1 |

## What the models said for it

- "Or go with Dialpad — $15/user/month gives you the most features per dollar" (GLM 4.7 FlashX, Dialers)
- "For a limited-budget company, Dialpad Sell is the best starting point" (Perplexity Sonar, Dialers)
- "Dialpad (AI-native)" (Claude Haiku 4.5, Dialers)
- "Dialpad blends call recording with real-time voice analytics and is best for call centers and support teams needing live coaching." (Claude Haiku 4.5, Conversation intel)

## And against it

- "Dialpad has steep pricing plans with the most advanced features only available on the highest-tier plan" (Claude Haiku 4.5, Dialers)
- "their power dialers are locked behind higher-tier plans (e.g., Dialpad Sell starting at ~$95/mo)" (Gemini 3.5 Flash, Dialers)
- "Verdict: Cautious; better for general phone systems than high-volume cold calling." (DeepSeek V4 Flash, Dialers)
- "Do not assume an integrated product automatically satisfies your compliance needs" (Perplexity Sonar, Conversation intel)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 2 | 0 | 1 | 4 |
| GPT-5.4 mini | 0 | 0 | 1 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 2 | 3 |
| Perplexity Sonar | 1 | 1 | 0 | 1 | 3 |
| Grok 4.20 | 0 | 1 | 4 | 0 | 5 |
| Mistral Small | 0 | 2 | 2 | 0 | 4 |
| DeepSeek V4 Flash | 0 | 2 | 1 | 2 | 5 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 2 | 0 | 2 |
| GLM 4.7 FlashX | 1 | 1 | 0 | 0 | 2 |
| MiniMax M2.5 | 0 | 3 | 0 | 0 | 3 |
| GPT-6 Luna | 0 | 0 | 0 | 1 | 1 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Dialpad, from 80 of the 89 answers that named it (only the models that return a source list).

### Domains cited

- cloudtalk.io: 36
- blog.hubspot.com: 24
- justcall.io: 21
- gane.ai/index: 19
- g2.com: 16
- frejun.com: 15
- guideflow.com: 13
- kixie.com: 12
- aircall.io: 11
- aloware.com: 11

### Pages cited

- https://cloudtalk.io/blog/best-conversation-intelligence-software: 12
- https://blog.hubspot.com/sales/sales-dialer-software: 11
- https://guideflow.com/blog/sales-dialer-software: 11
- https://justcall.io/blog/best-sales-dialer-software.html: 11
- https://aircall.io/blog/sales-dialer-software-guide: 8
- https://alexberman.com/best-sales-dialer-tools: 7
- https://aloware.com/blog/the-8-best-sales-dialers: 7
- https://artisan.co/blog/the-best-enterprise-sales-dialers-compliance-admin-controls-and-scale: 7

## The company

Dialpad; https://www.dialpad.com; United States; founded 2014. From Wikidata, fetched 2026-09-14.

## In its own words

What Dialpad's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Agentic AI-powered Contact Center & Communications (https://dialpad.com/)
- For: support, sales, and internal teams (https://dialpad.com/)
- Price stated: conversation-based pricing for AI Agents and monthly or annual pricing for Support, Sell, and Connect plans (https://www.dialpad.com/pricing)
- Free plan or trial: Try free (https://dialpad.com/)
- Certifications: HIPAA, SOC 2, ISO 27001, ISO 27017, ISO 27018, PCI DSS
- Hosting: US, Global, Philippines, EU, CA, JP, AU, Brazil
- Customers named: Randstad, Uber, REMAX, T-Mobile, CNN, Netflix, Tractor Supply Co., Cigna

## What it publishes

Every page dialpad.com exposes, read 2026-09-29: 7171 addresses. By kind, pages and the last 90 days:

- blog: 1268 pages, 0 in the last 90 days, latest undated
- case study: 491 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 63 pages, 0 in the last 90 days, latest undated
- conference or event: 366 pages, 0 in the last 90 days, latest undated
- report or ebook: 119 pages, 0 in the last 90 days, latest undated
- comparison: 76 pages, 0 in the last 90 days, latest undated
- template or tool: 15 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 73 pages, 0 in the last 90 days, latest undated
- news or press: 699 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.