# Dialpad Support: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 2 categories by 2 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/dialpad-support

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 0% | 67 | 0% | 1 |
| [Contact center quality assurance](https://www.gane.ai/index/gtm/customer/contact-center-quality-assurance/index.md) | 0% | 38 | 0% | 1 |

## What the models said for it

- "Dialpad Support: Stands out for advanced, business-specialized AI (trained on billions of minutes of calls)." (Grok 4.20, Contact center QA)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 1 | 0 | 0 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Dialpad Support, from 6 of the 6 answers that named it (only the models that return a source list).

### Domains cited

- dialpad.com: 5 (its own site)
- capterra.com: 3
- cloudtalk.io: 3
- exotel.com: 3
- g2.com: 3
- softwareadvice.com: 3
- aircall.io: 2
- genesys.com: 2
- sourceforge.net: 2
- aloware.com: 1

### Pages cited

- https://capterra.com/contact-center-quality-assurance-software: 3
- https://dialpad.com/blog/contact-center-quality-management-software: 3
- https://exotel.com/blog/call-center-quality-assurance-software: 3
- https://dialpad.com/pricing: 2
- https://softwareadvice.com/quality-assurance: 2
- https://aircall.io/blog/tech/cloud-based-phone-system-what-are-they-why-use-one: 1
- https://aircall.io/pricing: 1
- https://aloware.com/blog/best-cloud-contact-centers-for-businesses: 1

## The company

Dialpad; https://www.dialpad.com; United States; founded 2014. From Wikidata, fetched 2026-09-14.

## What it publishes

Every page dialpad.com exposes, read 2026-09-29: 7171 addresses. By kind, pages and the last 90 days:

- blog: 1268 pages, 0 in the last 90 days, latest undated
- case study: 491 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 63 pages, 0 in the last 90 days, latest undated
- conference or event: 366 pages, 0 in the last 90 days, latest undated
- report or ebook: 119 pages, 0 in the last 90 days, latest undated
- comparison: 76 pages, 0 in the last 90 days, latest undated
- template or tool: 15 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 73 pages, 0 in the last 90 days, latest undated
- news or press: 699 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.