# Dialpad Ai Contact Center: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 19 judge labels across 2 categories by 10 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/dialpad-ai-contact-center

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 2% | 11 | 6% | 17 |
| [Contact center quality assurance](https://www.gane.ai/index/gtm/customer/contact-center-quality-assurance/index.md) | 0% | 49 | 0% | 2 |

## What the models said for it

- "Dialpad and Talkdesk are standout choices if AI and flexibility are priorities" (Mistral Small, Contact center)
- "Choose Dialpad AI Contact Center when you need built‑in voice, AI transcription, and tight CRM integration." (GLM 4.7 FlashX, Contact center)
- "Choose Dialpad if you want an AI-native platform that combines your business phone system and contact center" (Kimi K2, Contact center)
- "AI-native design that generates real-time transcription, sentiment analysis, and call notes automatically" (Gemini 3.5 Flash, Contact center)

## And against it

- "Avoid these for large, complex operations. They are fine for small teams, but you may hit a ceiling quickly as you grow." (Qwen 3.7 Flash, Contact center)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 3 | 0 | 0 | 3 |
| Perplexity Sonar | 0 | 1 | 1 | 0 | 2 |
| Grok 4.20 | 0 | 2 | 0 | 0 | 2 |
| Mistral Small | 1 | 0 | 1 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 1 | 1 |
| Kimi K2 | 0 | 1 | 1 | 0 | 2 |
| GLM 4.7 FlashX | 0 | 1 | 2 | 0 | 3 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 2 | 0 | 2 |

## Sources returned with these answers

The sites and pages cited by the answers that named Dialpad Ai Contact Center, from 57 of the 63 answers that named it (only the models that return a source list).

### Domains cited

- softwareadvice.com: 28
- dialpad.com: 24 (its own site)
- nextiva.com: 22
- sobot.io: 22
- cloudtalk.io: 19
- callcenterstudio.com: 18
- g2.com: 18
- capterra.com: 16
- justcall.io: 13
- ringcentral.com: 13

### Pages cited

- https://dialpad.com/blog/contact-center-software: 16
- https://softwareadvice.com/contact-center/small-business: 15
- https://softwareadvice.com/contact-center: 13
- https://nextiva.com/blog/contact-center-software.html: 12
- https://callcenterstudio.com/contact-center-best-practices/best-contact-center-software-for-small-businesses: 9
- https://justcall.io/hub/best-software/contact-center: 9
- https://yellow.ai/contact-center-software: 9
- https://forbes.com/advisor/business/software/best-call-center-software: 8

## The company

Dialpad; https://www.dialpad.com; United States; founded 2014. From Wikidata, fetched 2026-09-14.

## What it publishes

Every page dialpad.com exposes, read 2026-09-29: 7171 addresses. By kind, pages and the last 90 days:

- blog: 1268 pages, 0 in the last 90 days, latest undated
- case study: 491 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 63 pages, 0 in the last 90 days, latest undated
- conference or event: 366 pages, 0 in the last 90 days, latest undated
- report or ebook: 119 pages, 0 in the last 90 days, latest undated
- comparison: 76 pages, 0 in the last 90 days, latest undated
- template or tool: 15 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 73 pages, 0 in the last 90 days, latest undated
- news or press: 699 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.