# Delighted: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 18 judge labels across 1 category by 11 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/delighted

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer feedback and surveys](https://www.gane.ai/index/gtm/customer/customer-feedback-and-surveys/index.md) | 0% | 73 | 33% | 18 |

## What the models said for it

- "If you just want to measure NPS/CSAT out-of-the-box with Zendesk/HubSpot integration: Go with Delighted." (Gemini 3.5 Flash, Feedback)
- "Choose Survicate/Delighted if you need to measure NPS/CSAT inside your app or automate follow-up workflows." (Kimi K2, Feedback)
- "Best for Simplicity and Fast Setup: Delighted (by Qualtrics)" (Gemini 3.5 Flash, Feedback)
- "Best for Dedicated NPS & CSAT Tracking: Delighted or Survicate" (Gemini 3.5 Flash, Feedback)

## And against it

- "Avoid for tight budgets: Tools like Delighted (starts free but scales to $449+/mo for premium)" (Grok 4.20, Feedback)
- "Qualtrics is sunsetting Delighted as of mid-2026, so its future is uncertain" (Mistral Small, Feedback)
- "Delighted was shut down on June 30, 2026, so it's no longer available." (Claude Haiku 4.5, Feedback)
- "Delighted was shut down on June 30, 2026 ... it's no longer available" (DeepSeek V4 Flash, Feedback)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 1 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 1 | 1 |
| Gemini 3.5 Flash | 0 | 3 | 1 | 0 | 4 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 1 | 1 |
| Mistral Small | 0 | 0 | 1 | 1 | 2 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 1 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 1 | 1 | 0 | 2 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 0 | 1 | 1 | 1 | 3 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Delighted, from 35 of the 52 answers that named it (only the models that return a source list).

### Domains cited

- capterra.com: 13
- g2.com: 13
- surveysparrow.com: 13
- customergauge.com: 10
- softwareadvice.com: 10
- questionpro.com: 8
- surveysensum.com: 8
- extend.com: 7
- getapp.com: 7
- mopinion.com: 6

### Pages cited

- https://capterra.com/nps-software: 8
- https://extend.com/post/top-customer-satisfaction-survey-software-platforms: 7
- https://surveysparrow.com/blog/best-nps-software: 7
- https://questionpro.com/blog/nps-software: 6
- https://uschamber.com/co/grow/marketing/small-business-survey-tools: 5
- https://customergauge.com/blog/customer-experience-survey-software: 4
- https://formgrid.com/blog/customer-feedback-survey-tools: 4
- https://frill.co/blog/customer-feedback-tools: 4

## The company

Qualtrics; https://www.qualtrics.com/; Provo, United States; founded 2002; public, XM on Nasdaq. From Wikidata, fetched 2026-09-14.

## In its own words

What Delighted's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Certifications: SOC 2 Type II, GDPR, PCI DSS, CCPA, Cyber Essentials, HITRUST, TISAX, TX-RAMP
- Customers named: Shake Shack, Samsara, Gabb, ServiceNow, Indiana University Online

## What it publishes

Every page qualtrics.com exposes, read 2026-09-29: 14016 addresses. By kind, pages and the last 90 days:

- blog: 1678 pages, 0 in the last 90 days, latest undated
- case study: 136 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 6 pages, 0 in the last 90 days, latest 2020-07-21
- conference or event: 17 pages, 0 in the last 90 days, latest 2020-11-20
- report or ebook: 21 pages, 0 in the last 90 days, latest 2020-03-02
- comparison: 78 pages, 0 in the last 90 days, latest undated
- template or tool: 8 pages, 0 in the last 90 days, latest 2020-09-23
- glossary or explainer: 76 pages, 0 in the last 90 days, latest undated
- news or press: 21 pages, 0 in the last 90 days, latest 2020-08-17
- Recent: 2020-11-20 conference or event: Rethinking parent teacher conferences 12619 https://community.qualtrics.com/k-12-73/rethinking-parent-teacher-conferences-12619
- Recent: 2020-11-19 conference or event: How best to get families with multiple children to commit to in person or virtual modality 12596 https://community.qualtrics.com/k-12-73/how-best-to-get-families-with-multiple-children-to-commit-to-in-person-or-virtual-modality-12596
- Recent: 2020-09-23 template or tool: How can i embed a loan calculator in a form or survey 11712 https://community.qualtrics.com/custom-code-12/how-can-i-embed-a-loan-calculator-in-a-form-or-survey-11712
- Recent: 2020-09-10 conference or event: Virtual meetup 3 xm builders summer series 11532 https://community.qualtrics.com/announcements-2/virtual-meetup-3-xm-builders-summer-series-11532
- Recent: 2020-08-31 conference or event: Query string in personal link 11384 https://community.qualtrics.com/survey-platform-before-march-2021-56/query-string-in-personal-link-11384
- Recent: 2020-08-17 news or press: Qualtrics certifications badges 11163 https://community.qualtrics.com/announcements-2/qualtrics-certifications-badges-11163

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.