# Decagon: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/decagon

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI voice agents](https://www.gane.ai/index/gtm/customer/ai-voice-agents/index.md) | 0% | 80 | 0% | 1 |

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 1 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Decagon, from 10 of the 12 answers that named it (only the models that return a source list).

### Domains cited

- chatbase.co: 4
- synthflow.ai: 4
- capterra.com: 3
- cekura.ai: 3
- getvoip.com: 3
- kore.ai: 3
- sobot.io: 3
- wonderchat.io: 3
- chatling.ai: 2
- cloudtalk.io: 2

### Pages cited

- https://kore.ai/blog/best-voice-ai-agent-platforms-compared-and-reviewed: 3
- https://capterra.com/resources/best-chatbot-software: 2
- https://cekura.ai/blogs/ai-voice-agent-services-for-businesses: 2
- https://cekura.ai/blogs/best-ai-voice-agent-platforms: 2
- https://eesel.ai/blog/chatbot-for-enterprises: 2
- https://getvoip.com/blog/ai-voice-assistants-for-business: 2
- https://mavenagi.com/blog/ai-voice-agents-customer-service: 2
- https://quiq.com/blog/ai-voice-agent-services-for-businesses: 2

## In its own words

What Decagon's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: The AI concierge for every customer (https://decagon.ai/)
- For: the enterprise (https://decagon.ai/)
- Certifications: SOC 2 Type II, GDPR, CCPA, HIPAA, EU AI Act, ISO 27001, PCI DSS
- Hosting: USA, EU
- Customers named: Chime, Rippling, ClassPass, Notion, Eventbrite, Oura, Bilt, Affirm

## What it publishes

Every page decagon.ai exposes, read 2026-10-05: 563 addresses. By kind, pages and the last 90 days:

- blog: 161 pages, 37 in the last 90 days, latest 2026-10-02
- case study: 23 pages, 23 in the last 90 days, latest 2026-09-25
- report or ebook: 6 pages, 1 in the last 90 days, latest 2026-09-09
- comparison: 11 pages, 2 in the last 90 days, latest 2026-09-02
- glossary or explainer: 261 pages, 0 in the last 90 days, latest undated
- podcast or video: 19 pages, 2 in the last 90 days, latest 2026-07-27
- Recent: 2026-10-02 blog: Decagon and open ai https://decagon.ai/blog/decagon-and-open-ai
- Recent: 2026-10-01 blog: Agent modules https://decagon.ai/blog/agent-modules
- Recent: 2026-10-01 blog: Contact center analytics https://decagon.ai/blog/contact-center-analytics
- Recent: 2026-10-01 blog: Decagon chord voice model https://decagon.ai/blog/decagon-chord-voice-model
- Recent: 2026-10-01 blog: Dialogues 2026 https://decagon.ai/blog/dialogues-2026
- Recent: 2026-10-01 blog: Duet apprentice https://decagon.ai/blog/duet-apprentice

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.