# CustomerGauge: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 38 judge labels across 3 categories by 13 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/customergauge

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer feedback and surveys](https://www.gane.ai/index/gtm/customer/customer-feedback-and-surveys/index.md) | 45% | 1 | 10% | 31 |
| [Loyalty, advocacy and referrals](https://www.gane.ai/index/gtm/marketing/loyalty-advocacy-and-referrals/index.md) | 2% | 12 | 0% | 5 |
| [Audience and consumer insights platforms](https://www.gane.ai/index/gtm/marketing/audience-and-consumer-insights/index.md) | 0% | 84 | 0% | 2 |

## What the models said for it

- "The best customer feedback and survey platform for a mid-market B2B company is CustomerGauge, as it is ranked number 1 by Gartner" (Llama 4 Maverick, Feedback)
- "CustomerGauge is a specialized NPS software built for B2B companies with strong emphasis on account-level feedback management" (Claude Haiku 4.5, Feedback)
- "likely to be one of the top-rated platforms listed in the search results, such as CustomerGauge, Referral Factory, or Enable3" (Llama 4 Maverick, Loyalty)
- "Best for Advanced B2B CX & Revenue Linkage: CustomerGauge ... this is often considered the industry standard for B2B." (Qwen 3.7 Flash, Feedback)

## And against it

- "Pricing starts around $24,000/year, which is significant for a mid-sized company. This is enterprise-grade and may be overkill" (DeepSeek V4 Flash, Feedback)
- "For more advanced VoC/CX if your needs are complex... These are pricier but top-rated for analysis" (Grok 4.20, Feedback)
- "lower adoption and mixed reviews, with some users criticizing their features or support" (Mistral Small, Feedback)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 1 | 0 | 0 | 2 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 2 | 0 | 0 | 0 | 2 |
| Perplexity Sonar | 2 | 1 | 0 | 0 | 3 |
| Grok 4.20 | 2 | 1 | 0 | 1 | 4 |
| Mistral Small | 2 | 0 | 2 | 1 | 5 |
| DeepSeek V4 Flash | 2 | 1 | 0 | 1 | 4 |
| Llama 4 Maverick | 2 | 0 | 2 | 0 | 4 |
| Qwen 3.7 Flash | 2 | 0 | 0 | 0 | 2 |
| Kimi K2 | 2 | 0 | 0 | 0 | 2 |
| GLM 4.7 FlashX | 2 | 0 | 0 | 0 | 2 |
| MiniMax M2.5 | 1 | 2 | 0 | 0 | 3 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 2 | 1 | 1 | 0 | 4 |

## Sources returned with these answers

The sites and pages cited by the answers that named CustomerGauge, from 99 of the 100 answers that named it (only the models that return a source list).

### Domains cited

- customergauge.com: 87 (its own site)
- g2.com: 26
- capterra.com: 25
- getapp.com: 25
- surveysensum.com: 25
- hellocustomer.com: 22
- surveysparrow.com: 20
- guideflow.com: 18
- softwareadvice.com: 18
- questionpro.com: 16

### Pages cited

- https://customergauge.com/blog/customer-experience-survey-software: 43
- https://capterra.com/nps-software: 17
- https://customergauge.com/what-is-nps-software: 16
- https://customergauge.com/blog/client-feedback-tool: 14
- https://customergauge.com/blog/surveymonkey-alternatives: 14
- https://questionpro.com/blog/nps-software: 14
- https://surveyvista.com/best-nps-software: 14
- https://hellocustomer.com/en/blog/10-best-nps-software: 13

## In its own words

What CustomerGauge's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: B2B Account Experience Software; the B2B CX Platform That Answers The Question Your CFO Actually Asks (https://customergauge.com/)
- For: B2B companies and B2B leaders (https://customergauge.com/)
- Price stated: Starting at $24K (https://customergauge.com/pricing)
- Starting price: 24K (https://customergauge.com/pricing)
- Integrations claimed: 5 (https://customergauge.com/solutions/beverage)
- Customers named: AB InBev, Coca-Cola HBC, Briggs Equipment, Trivium, INAP, Ausco Modular, Mycronic, Teledyne

## What it publishes

Every page customergauge.com exposes, read 2026-09-29: 828 addresses. By kind, pages and the last 90 days:

- blog: 512 pages, 8 in the last 90 days, latest 2026-09-24
- case study: 10 pages, 0 in the last 90 days, latest 2026-06-18
- webinar or virtual event: 17 pages, 0 in the last 90 days, latest 2016-06-16
- conference or event: 23 pages, 0 in the last 90 days, latest 2018-07-23
- report or ebook: 41 pages, 0 in the last 90 days, latest 2025-02-18
- comparison: 38 pages, 8 in the last 90 days, latest 2026-09-10
- template or tool: 2 pages, 1 in the last 90 days, latest 2026-07-23
- glossary or explainer: 4 pages, 1 in the last 90 days, latest 2026-09-10
- news or press: 62 pages, 3 in the last 90 days, latest 2026-09-01
- Recent: 2026-09-24 blog: Nps cx benchmarks https://customergauge.com/blog/nps-cx-benchmarks
- Recent: 2026-09-22 blog: Customer flight paths https://customergauge.com/blog/customer-flight-paths
- Recent: 2026-09-10 comparison: Sprinklr vs qualtrics https://customergauge.com/blog/sprinklr-vs-qualtrics
- Recent: 2026-09-10 comparison: Medallia vs surveymonkey https://customergauge.com/blog/medallia-vs-surveymonkey
- Recent: 2026-09-10 comparison: Medallia vs salesforce https://customergauge.com/blog/medallia-vs-salesforce
- Recent: 2026-09-10 comparison: Medallia vs satmetrix https://customergauge.com/blog/medallia-vs-satmetrix

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.