# Custify alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 178 of the 252 answers in the 1 category where Custify holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/custify/alternatives

## Named instead, most often (every category and segment added)

- Gainsight Customer Success: 54
- ChurnZero: 27
- HubSpot Service Hub: 9
- Planhat: 7
- Vitally: 6
- ClientSuccess: 5

## Customer success platforms

**Small business**: 37 of 84 answers did not name Custify (Custify is #1 of 10 at 31%).

- HubSpot Service Hub: first choice in 6 of those 37
- ChurnZero: first choice in 3 of those 37
- ClientSuccess: first choice in 3 of those 37
- Vitally: first choice in 3 of those 37
- Akita: first choice in 2 of those 37
- GainTrace: first choice in 2 of those 37
- HubSpot CRM: first choice in 1 of those 37
- HubSpot Customer Success Workspace: first choice in 1 of those 37

**Mid-market**: 60 of 84 answers did not name Custify (Custify is #4 of 9 at 9%).

- ChurnZero: first choice in 21 of those 60
- Gainsight Customer Success: first choice in 8 of those 60
- HubSpot Service Hub: first choice in 3 of those 60
- Vitally: first choice in 3 of those 60
- Akita: first choice in 1 of those 60
- ClientSuccess: first choice in 1 of those 60
- Planhat: first choice in 1 of those 60

**Enterprise**: 81 of 84 answers did not name Custify (Custify is #9 of 9 at 0%).

- Gainsight Customer Success: first choice in 46 of those 81
- Planhat: first choice in 6 of those 81
- Totango: first choice in 5 of those 81
- ChurnZero: first choice in 3 of those 81
- Gainsight CS: first choice in 3 of those 81
- Catalyst: first choice in 1 of those 81
- ClientSuccess: first choice in 1 of those 81
- Salesforce Service Cloud: first choice in 1 of those 81

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.