# Crisp: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 27 judge labels across 5 categories by 13 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/crisp

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [In-app messaging and customer communications](https://www.gane.ai/index/gtm/customer/in-app-messaging-and-customer-communications/index.md) | 4% | 7 | 0% | 5 |
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 0% | 26 | 22% | 9 |
| [Conversational marketing platforms](https://www.gane.ai/index/gtm/marketing/conversational-marketing/index.md) | 0% | 22 | 25% | 8 |
| [Customer support and helpdesk](https://www.gane.ai/index/gtm/customer/customer-support-helpdesk/index.md) | 0% | 25 | 25% | 4 |
| [Audience and consumer insights platforms](https://www.gane.ai/index/gtm/marketing/audience-and-consumer-insights/index.md) | 0% | 132 | 0% | 1 |

## What the models said for it

- "If budget is the main concern, I'd start with Crisp." (GPT-5.4 mini, In-app messaging)
- "Crisp for the best budget-conscious all-around choice" (GPT-6 Luna, In-app messaging)
- "Crisp is an affordable live chat and chatbot platform popular with startups" (Claude Haiku 4.5, Conversational mktg)
- "Choose Tidio/Crisp if you want website live chat + AI FAQ deflection for $0" (Muse Glimmer 30B, Conversational mktg)

## And against it

- "Low-cost, usage-based tools such as Tidio or Crisp: ... costs may rise with conversation volume or seats as usage scales" (Perplexity Sonar, Support chatbots)
- "Trustpilot score as low as 1.9/5 in some periods, with users citing poor reliability and support" (Grok 4.20, Support chatbots)
- "its AI and revenue-conversation capabilities are limited compared with more advanced platforms" (Perplexity Sonar, Conversational mktg)
- "Budget-friendly alternatives ... though with fewer advanced B2B pipeline features." (GLM 4.7 FlashX, Conversational mktg)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 1 | 0 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 3 | 0 | 0 | 3 |
| Perplexity Sonar | 0 | 0 | 0 | 2 | 2 |
| Grok 4.20 | 0 | 0 | 0 | 1 | 1 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 1 | 1 | 0 | 2 |
| Llama 4 Maverick | 0 | 0 | 2 | 0 | 2 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 1 | 1 | 3 |
| MiniMax M2.5 | 0 | 2 | 0 | 0 | 2 |
| GPT-6 Luna | 1 | 1 | 0 | 0 | 2 |
| Muse Glimmer 30B | 0 | 1 | 4 | 1 | 6 |

## Sources returned with these answers

The sites and pages cited by the answers that named Crisp, from 86 of the 102 answers that named it (only the models that return a source list).

### Domains cited

- capterra.com: 42
- tidio.com: 28
- g2.com: 26
- softwareadvice.com: 21
- sobot.io: 20
- crisp.chat: 15 (its own site)
- intercom.com: 13
- guideflow.com: 12
- helpdesk.com: 12
- reddit.com: 11

### Pages cited

- https://capterra.com/resources/customer-service-chatbot-platforms: 11
- https://g2.com/categories/conversational-marketing: 11
- https://capterra.com/resources/best-help-desk-software-small-business: 10
- https://crisp.chat/en/pricing: 10
- https://thecmo.com/tools/best-conversational-marketing-platform: 10
- https://albato.com/blog/publications/best-ai-chatbots-customer-service: 9
- https://helpdesk.com/blog/best-customer-service-software: 9
- https://intercom.com/pricing: 9

## In its own words

What Crisp's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: The AI Customer Support Platform for Every Business (https://crisp.chat/)
- For: every business; customer support, marketing, and sales teams (https://crisp.chat/)
- Price stated: Flat pricing; USD 0, 45, 95, 295 (https://crisp.chat/)
- Starting price: 0 (https://crisp.chat/)
- Free plan or trial: 14 days free trial (https://crisp.chat/)
- Integrations claimed: 100 (https://crisp.chat/en/pricing)
- Hosting: European servers
- Customers named: emma, airfrance, decathlon, refugiees, hotelbb, reedsy, beemenergy, thecompaniesapi

## What it publishes

Every page crisp.chat exposes, read 2026-09-29: 6104 addresses. By kind, pages and the last 90 days:

- blog: 213 pages, 13 in the last 90 days, latest 2026-09-03
- report or ebook: 126 pages, 0 in the last 90 days, latest undated
- comparison: 738 pages, 1 in the last 90 days, latest 2026-07-30
- Recent: 2026-09-03 blog: Summer 2026 crisp product update https://crisp.chat/en/blog/summer-2026-crisp-product-update
- Recent: 2026-08-14 blog: Best 9 helpdesk ticketing system https://crisp.chat/en/blog/best-9-helpdesk-ticketing-system
- Recent: 2026-08-07 blog: Track customer conversations https://crisp.chat/en/blog/track-customer-conversations
- Recent: 2026-08-07 blog: Team workload management https://crisp.chat/en/blog/team-workload-management
- Recent: 2026-07-30 blog: Proactive customer service https://crisp.chat/en/blog/proactive-customer-service
- Recent: 2026-07-30 comparison: Round robin vs skills based assignment https://crisp.chat/en/blog/round-robin-vs-skills-based-assignment

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.