# Confluence: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 53 judge labels across 2 categories by 14 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/confluence

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Knowledge base and self-service](https://www.gane.ai/index/gtm/customer/knowledge-base-and-self-service/index.md) | 7% | 4 | 21% | 52 |
| [Content marketing platforms](https://www.gane.ai/index/gtm/marketing/content-marketing-platforms/index.md) | 0% | 94 | 0% | 1 |

## What the models said for it

- "For a quick SaaS setup without managing servers, start with Confluence Free (if ≤10 users) or Notion." (Gemini 3.5 Flash, Knowledge base)
- "start with Confluence if you're engineering-heavy or already in the Atlassian ecosystem" (Kimi K2, Knowledge base)
- "Choose Confluence if you want the best balance of price, polish, and collaboration." (GPT-5.4 mini, Knowledge base)
- "the safest "best overall" pick is usually Confluence" (GPT-5.4 mini, Knowledge base)

## And against it

- "Do not use standard open-source wikis (like MediaWiki or standard Confluence setups without heavy configuration) as your primary source of truth for customers." (Qwen 3.7 Flash, Knowledge base)
- "It's recommended to skip Confluence unless you're already invested in the Jira/Atlassian ecosystem." (Mistral Small, Knowledge base)
- ""Awful" search functionality, legacy UI, difficult to find information, becomes "a mess" without strict ownership, long-term contract lock-in" (Kimi K2, Knowledge base)
- "Confluence (Atlassian) — If you're already in the Atlassian ecosystem; scales well but can feel bloated." (Grok 4.20, Knowledge base)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 3 | 0 | 4 |
| GPT-5.4 mini | 2 | 1 | 0 | 0 | 3 |
| Gemini 3.5 Flash | 1 | 1 | 2 | 1 | 5 |
| Perplexity Sonar | 0 | 2 | 0 | 2 | 4 |
| Grok 4.20 | 0 | 3 | 0 | 2 | 5 |
| Mistral Small | 0 | 0 | 2 | 1 | 3 |
| DeepSeek V4 Flash | 0 | 3 | 0 | 1 | 4 |
| Llama 4 Maverick | 0 | 0 | 3 | 0 | 3 |
| Qwen 3.7 Flash | 0 | 2 | 0 | 1 | 3 |
| Kimi K2 | 1 | 2 | 0 | 1 | 4 |
| GLM 4.7 FlashX | 0 | 1 | 1 | 1 | 3 |
| MiniMax M2.5 | 0 | 2 | 2 | 0 | 4 |
| GPT-6 Luna | 0 | 4 | 0 | 0 | 4 |
| Muse Glimmer 30B | 0 | 2 | 1 | 1 | 4 |

## Sources returned with these answers

The sites and pages cited by the answers that named Confluence, from 126 of the 152 answers that named it (only the models that return a source list).

### Domains cited

- productlift.dev: 43
- softwareadvice.com: 43
- document360.com: 42
- ones.com: 40
- capterra.com: 33
- knowledgeowl.com: 29
- bolddesk.com: 26
- thedigitalprojectmanager.com: 23
- resources.rework.com: 22
- selecthub.com: 22

### Pages cited

- https://productlift.dev/best-knowledge-base-software: 43
- https://softwareadvice.com/crm/knowledge-base-comparison: 37
- https://bolddesk.com/blogs/best-knowledge-base-software: 26
- https://document360.com/knowledge-base-software: 24
- https://capterra.com/resources/knowledge-base-software-pricing-models: 21
- https://supportbench.com/top-knowledge-base-software: 20
- https://selecthub.com/c/knowledge-base-software: 18
- https://blog.screensteps.com/best-knowledge-base-software: 17

## The company

Atlassian; https://www.atlassian.com/; Sydney, Australia; founded 2002; about 8,179 employees (2022); public, TEAM on Nasdaq. From Wikidata, fetched 2026-09-14.

## In its own words

What Confluence's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Confluence is a team workspace where knowledge and collaboration meet. Create, organize, and discuss work with your team. (https://atlassian.com/)
- Free plan or trial: Get it free (https://trust.atlassian.com)
- Customers named: Software AG, DISH Wireless, EMC Insurance, CHG Healthcare, SOPHOS, Amadeus, Spoton

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.