# Confluence alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 169 of the 252 answers in the 1 category where Confluence holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/confluence/alternatives

## Named instead, most often (every category and segment added)

- Notion: 18
- Document360: 15
- Zendesk Guide: 13
- Freshdesk: 10
- Help Scout Docs: 7
- BookStack: 6

## Knowledge base and self-service

**Small business**: 61 of 84 answers did not name Confluence (Confluence is #8 of 16 at 3%).

- Notion: first choice in 13 of those 61
- Document360: first choice in 6 of those 61
- Help Scout Docs: first choice in 6 of those 61
- Freshdesk: first choice in 5 of those 61
- Tettra: first choice in 3 of those 61
- Zendesk Guide: first choice in 3 of those 61
- BookStack: first choice in 2 of those 61
- ProductLift: first choice in 2 of those 61

**Mid-market**: 56 of 84 answers did not name Confluence (Confluence is #4 of 14 at 7%).

- Document360: first choice in 9 of those 56
- Freshdesk: first choice in 5 of those 56
- Notion: first choice in 5 of those 56
- BookStack: first choice in 4 of those 56
- Zendesk Guide: first choice in 3 of those 56
- Nuclino: first choice in 2 of those 56
- TeamSupport: first choice in 2 of those 56
- Help Scout Docs: first choice in 1 of those 56

**Enterprise**: 52 of 84 answers did not name Confluence (Confluence is #4 of 12 at 8%).

- Zendesk Guide: first choice in 7 of those 52
- Helpjuice: first choice in 6 of those 52
- Salesforce Service Cloud: first choice in 3 of those 52
- Supportbench: first choice in 3 of those 52
- KnowledgeBase.com: first choice in 2 of those 52
- Confluence Enterprise or Confluence Data Center: first choice in 1 of those 52
- MatrixFlows: first choice in 1 of those 52
- Salesforce Knowledge: first choice in 1 of those 52

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.