# CloudTalk: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 127 judge labels across 9 categories by 13 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/cloudtalk

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Sales dialers and calling](https://www.gane.ai/index/gtm/sales/sales-dialers-and-calling/index.md) | 26% | 1 | 5% | 43 |
| [AI voice agents](https://www.gane.ai/index/gtm/customer/ai-voice-agents/index.md) | 25% | 1 | 0% | 23 |
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 21% | 1 | 0% | 21 |
| [Conversational intelligence and call recording](https://www.gane.ai/index/gtm/sales/conversation-intelligence/index.md) | 0% | 15 | 7% | 15 |
| [Call tracking platforms](https://www.gane.ai/index/gtm/marketing/call-tracking/index.md) | 0% | 17 | 10% | 10 |
| [Contact center quality assurance](https://www.gane.ai/index/gtm/customer/contact-center-quality-assurance/index.md) | 0% | 15 | 0% | 10 |
| [SMS and WhatsApp marketing platforms](https://www.gane.ai/index/gtm/marketing/sms-and-whatsapp-marketing/index.md) | 0% | 44 | 0% | 3 |
| [Sales coaching and training](https://www.gane.ai/index/gtm/sales/sales-coaching-and-training/index.md) | 0% | 50 | 0% | 1 |
| [Sales enablement and content](https://www.gane.ai/index/gtm/sales/sales-enablement-and-content/index.md) | 0% | 33 | 0% | 1 |

## What the models said for it

- "CloudTalk is best for mid-market sales teams, combining four dialing modes, 160+ country coverage, and built-in AI at a transparent price" (Claude Haiku 4.5, Dialers)
- "Start with CloudTalk if your mid-market B2B focus is on integrated sales/support without deep coding—it's the most "plug-and-play"" (Grok 4.20, AI voice agents)
- "CloudTalk is positioned as best overall contact center software for mid-market sales & support teams needing AI and CRM depth" (Muse Glimmer 30B, Contact center)
- "Start by evaluating Aircall or CloudTalk if you want a modern, affordable platform with strong CRM ties." (Kimi K2, Contact center)

## And against it

- "often cited as "overpriced legacy tech" with outdated interfaces and glitchy calling experiences" (Mistral Small, Dialers)
- "Some comparison data flags call-quality and dropped-call complaints, so test call reliability in your target regions before committing." (Perplexity Sonar, Call tracking)
- "Software like Dialpad or CloudTalk advertises low entry prices ... but their power dialers are locked behind higher-tier plans" (Gemini 3.5 Flash, Dialers)
- "They avoid the complexity/cost of full phone systems like Aircall, RingCentral, or CloudTalk" (Grok 4.20, Conversation intel)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 4 | 5 | 3 | 0 | 12 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 1 | 1 | 1 | 1 | 4 |
| Perplexity Sonar | 3 | 5 | 2 | 1 | 11 |
| Grok 4.20 | 3 | 4 | 2 | 1 | 10 |
| Mistral Small | 2 | 5 | 3 | 1 | 11 |
| DeepSeek V4 Flash | 4 | 7 | 4 | 0 | 15 |
| Llama 4 Maverick | 4 | 3 | 3 | 0 | 10 |
| Qwen 3.7 Flash | 4 | 2 | 2 | 0 | 8 |
| Kimi K2 | 3 | 3 | 2 | 0 | 8 |
| GLM 4.7 FlashX | 1 | 11 | 2 | 0 | 14 |
| MiniMax M2.5 | 3 | 4 | 2 | 0 | 9 |
| GPT-6 Luna | 1 | 1 | 0 | 0 | 2 |
| Muse Glimmer 30B | 5 | 6 | 2 | 0 | 13 |

## Sources returned with these answers

The sites and pages cited by the answers that named CloudTalk, from 364 of the 366 answers that named it (only the models that return a source list).

### Domains cited

- cloudtalk.io: 281 (its own site)
- softwareadvice.com: 112
- g2.com: 103
- justcall.io: 95
- capterra.com: 89
- outrightsystems.org: 79
- frejun.com: 64
- getapp.com: 61
- blog.hubspot.com: 60
- nextiva.com: 55

### Pages cited

- https://outrightsystems.org/blog/best-dialer-software-for-smb-sales-teams: 40
- https://outrightsystems.org/blog/call-recording-software-for-smb: 38
- https://cloudtalk.io/blog/best-call-center-quality-assurance-software-based-on-g2: 33
- https://cloudtalk.io/blog/phone-recording-system-for-small-businesses: 33
- https://cloudtalk.io/ai-voice-agents: 30
- https://blog.hubspot.com/sales/sales-dialer-software: 29
- https://softwareadvice.com/contact-center/small-business: 27
- https://botphonic.ai/: 25

## In its own words

What CloudTalk's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: CloudTalk is a global AI-powered business calling software for growing SMBs, providing high-quality calls, extensive international coverage, seamless integrations, and advanced analytics. (https://cloudtalk.io/)
- For: sales and support teams who live on the phone (https://cloudtalk.io/)
- Price stated: Plans run from €19 to €49 per user per month on annual billing (https://cloudtalk.io/)
- Starting price: 19 (https://cloudtalk.io/)
- Free plan or trial: 14 days for the phone system, and 50 free minutes for the voice agents (https://cloudtalk.io/)
- Integrations claimed: 100 (https://cloudtalk.io/)
- Certifications: SOC 2, GDPR, HIPAA, ISO 27001, CCPA, PCI DSS, EU-US DPF
- Customers named: Revolut, Glovo, Nokia, PlanRadar, Swile, Bit2me, CoachHub, Pipedrive

## What it publishes

Every page cloudtalk.io exposes, read 2026-09-29: 10000 addresses. By kind, pages and the last 90 days:

- blog: 2159 pages, 0 in the last 90 days, latest undated
- case study: 99 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 21 pages, 0 in the last 90 days, latest undated
- conference or event: 12 pages, 1 in the last 90 days, latest 2026-07-16
- report or ebook: 29 pages, 0 in the last 90 days, latest undated
- comparison: 324 pages, 0 in the last 90 days, latest undated
- template or tool: 11 pages, 0 in the last 90 days, latest 2026-04-08
- glossary or explainer: 66 pages, 0 in the last 90 days, latest undated
- podcast or video: 30 pages, 0 in the last 90 days, latest undated
- Recent: 2026-07-16 conference or event: 8264147 conference calling http://help.cloudtalk.io/en/articles/8264147-conference-calling
- Recent: 2026-04-08 template or tool: 11873443 onboarding checklist http://help.cloudtalk.io/en/articles/11873443-onboarding-checklist

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.