# CloudTalk alternatives: what AI models name instead, November 2026 Gane Index, November 2026 Edition. 1,231 of the 1,512 answers in the 6 categories where CloudTalk holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/cloudtalk/alternatives ## Named instead, most often (every category and segment added) - CallRail: 74 - Gong: 73 - Genesys Cloud CX: 61 - Invoca: 55 - Retell AI: 30 - Avoma: 29 ## Sales dialers and calling **Small business**: 41 of 84 answers did not name CloudTalk (CloudTalk is #1 of 10 at 33%). - Close: first choice in 7 of those 41 - JustCall: first choice in 4 of those 41 - Dialpad: first choice in 2 of those 41 - Aircall: first choice in 1 of those 41 - Allo: first choice in 1 of those 41 - DialSheet: first choice in 1 of those 41 - HubSpot Sales Hub: first choice in 1 of those 41 - Kixie PowerCall: first choice in 1 of those 41 **Mid-market**: 49 of 84 answers did not name CloudTalk (CloudTalk is #1 of 11 at 26%). - Orum: first choice in 9 of those 49 - Nooks: first choice in 4 of those 49 - Close: first choice in 3 of those 49 - Allo: first choice in 2 of those 49 - Dialpad: first choice in 2 of those 49 - Aircall: first choice in 1 of those 49 - Apollo.io: first choice in 1 of those 49 - CallHippo: first choice in 1 of those 49 **Enterprise**: 76 of 84 answers did not name CloudTalk (CloudTalk is #11 of 16 at 2%). - Five9: first choice in 13 of those 76 - Artisan: first choice in 9 of those 76 - Orum: first choice in 7 of those 76 - Outreach Voice: first choice in 6 of those 76 - Salesloft Dialer: first choice in 4 of those 76 - Nooks: first choice in 3 of those 76 - DialedIn: first choice in 2 of those 76 - Aloware: first choice in 1 of those 76 ## AI voice agents **Small business**: 57 of 84 answers did not name CloudTalk (CloudTalk is #2 of 11 at 12%). - Retell AI: first choice in 9 of those 57 - Vapi: first choice in 3 of those 57 - Botphonic: first choice in 2 of those 57 - ElevenLabs: first choice in 2 of those 57 - Quo: first choice in 2 of those 57 - Quo's Sona: first choice in 2 of those 57 - Synthflow AI: first choice in 2 of those 57 - Aircall: first choice in 1 of those 57 **Mid-market**: 63 of 84 answers did not name CloudTalk (CloudTalk is #1 of 8 at 25%). - Retell AI: first choice in 14 of those 63 - Vapi: first choice in 6 of those 63 - Upfirst: first choice in 3 of those 63 - Botphonic: first choice in 2 of those 63 - Quo Sona: first choice in 2 of those 63 - Synthflow: first choice in 2 of those 63 - Aircall AI Voice Agent: first choice in 1 of those 63 - CloudTalk AI: first choice in 1 of those 63 **Enterprise**: 83 of 84 answers did not name CloudTalk. - Synthflow: first choice in 15 of those 83 - PolyAI: first choice in 9 of those 83 - NiCE Cognigy: first choice in 7 of those 83 - Retell AI: first choice in 7 of those 83 - Kore.ai: first choice in 6 of those 83 - Bland AI: first choice in 4 of those 83 - Cognigy: first choice in 3 of those 83 - OpenAI: first choice in 2 of those 83 ## Contact center platforms **Small business**: 47 of 84 answers did not name CloudTalk (CloudTalk is #3 of 18 at 7%). - Aircall: first choice in 7 of those 47 - JustCall: first choice in 4 of those 47 - Nextiva Contact Center: first choice in 4 of those 47 - Call Center Studio: first choice in 3 of those 47 - CallHippo: first choice in 3 of those 47 - Dialpad Ai Contact Center: first choice in 2 of those 47 - Freshdesk Contact Center: first choice in 2 of those 47 - LiveAgent: first choice in 2 of those 47 **Mid-market**: 68 of 84 answers did not name CloudTalk (CloudTalk is #1 of 15 at 21%). - Genesys Cloud CX: first choice in 15 of those 68 - NICE CXone: first choice in 7 of those 68 - Talkdesk: first choice in 5 of those 68 - Five9: first choice in 4 of those 68 - Freshcaller: first choice in 3 of those 68 - Amazon Connect: first choice in 2 of those 68 - Freshdesk Contact Center: first choice in 2 of those 68 - LiveAgent: first choice in 2 of those 68 **Enterprise**: 84 of 84 answers did not name CloudTalk. - Genesys Cloud CX: first choice in 46 of those 84 - NICE CXone: first choice in 15 of those 84 - Five9: first choice in 4 of those 84 - RingCentral RingCX: first choice in 3 of those 84 - Amazon Connect: first choice in 1 of those 84 - Cisco Webex Contact Center: first choice in 1 of those 84 - Zoom Contact Center: first choice in 1 of those 84 ## Conversational intelligence and call recording **Small business**: 53 of 84 answers did not name CloudTalk (CloudTalk is #4 of 13 at 3%). - Fathom: first choice in 18 of those 53 - Fireflies.ai: first choice in 13 of those 53 - Avoma: first choice in 11 of those 53 - Chime.ai: first choice in 1 of those 53 - Grain: first choice in 1 of those 53 - Jiminny: first choice in 1 of those 53 - Kixie: first choice in 1 of those 53 - MagicTime: first choice in 1 of those 53 **Mid-market**: 75 of 84 answers did not name CloudTalk (CloudTalk is #11 of 15 at 0%). - Gong: first choice in 23 of those 75 - Avoma: first choice in 17 of those 75 - Fireflies.ai: first choice in 7 of those 75 - Clari Copilot: first choice in 5 of those 75 - Fathom: first choice in 3 of those 75 - Chorus by ZoomInfo: first choice in 2 of those 75 - Jiminny: first choice in 2 of those 75 - Cresta: first choice in 1 of those 75 **Enterprise**: 83 of 84 answers did not name CloudTalk. - Gong: first choice in 50 of those 83 - NICE CXone: first choice in 3 of those 83 - Chorus by ZoomInfo: first choice in 2 of those 83 - Weflow: first choice in 2 of those 83 - Avoma: first choice in 1 of those 83 - Clari Copilot: first choice in 1 of those 83 - Dialpad: first choice in 1 of those 83 - Fireflies.ai: first choice in 1 of those 83 ## Call tracking platforms **Small business**: 68 of 84 answers did not name CloudTalk (CloudTalk is #6 of 8 at 0%). - CallRail: first choice in 34 of those 68 - WhatConverts: first choice in 11 of those 68 - AvidTrak: first choice in 6 of those 68 - Nimbata: first choice in 3 of those 68 - Call Tracker: first choice in 1 of those 68 - CallTracker: first choice in 1 of those 68 - Jet Interactive: first choice in 1 of those 68 **Mid-market**: 80 of 84 answers did not name CloudTalk (CloudTalk is #8 of 8 at 0%). - CallRail: first choice in 35 of those 80 - WhatConverts: first choice in 10 of those 80 - AvidTrak: first choice in 5 of those 80 - Invoca: first choice in 4 of those 80 - CallTrackingMetrics: first choice in 3 of those 80 - CallScaler: first choice in 2 of those 80 - CTM: first choice in 1 of those 80 - CallTracker: first choice in 1 of those 80 **Enterprise**: 78 of 84 answers did not name CloudTalk. - Invoca: first choice in 51 of those 78 - CallRail: first choice in 5 of those 78 - Nimbata: first choice in 3 of those 78 - CTM: first choice in 2 of those 78 - CallGrid: first choice in 2 of those 78 - CallTrackingMetrics: first choice in 2 of those 78 - Marchex: first choice in 2 of those 78 - Ringba: first choice in 1 of those 78 ## Contact center quality assurance **Small business**: 66 of 84 answers did not name CloudTalk (CloudTalk is #8 of 13 at 2%). - Voxjar: first choice in 12 of those 66 - Scorebuddy: first choice in 10 of those 66 - Zendesk QA: first choice in 9 of those 66 - ScorebuddyCX: first choice in 6 of those 66 - EvaluAgent: first choice in 4 of those 66 - Insightful: first choice in 4 of those 66 - Klaus: first choice in 3 of those 66 - MaestroQA: first choice in 3 of those 66 **Mid-market**: 76 of 84 answers did not name CloudTalk (CloudTalk is #11 of 17 at 0%). - MaestroQA: first choice in 8 of those 76 - Voxjar: first choice in 8 of those 76 - EvaluAgent: first choice in 7 of those 76 - Scorebuddy: first choice in 4 of those 76 - Zendesk QA: first choice in 4 of those 76 - AmplifAI: first choice in 2 of those 76 - Insightful: first choice in 2 of those 76 - ScorebuddyCX: first choice in 2 of those 76 **Enterprise**: 84 of 84 answers did not name CloudTalk. - NICE CXone Quality Management: first choice in 9 of those 84 - MaestroQA: first choice in 8 of those 84 - EvaluAgent: first choice in 5 of those 84 - Genesys Cloud Quality Management: first choice in 5 of those 84 - Observe.AI: first choice in 5 of those 84 - ScorebuddyCX: first choice in 4 of those 84 - NICE CXone QM: first choice in 3 of those 84 - Playvox: first choice in 3 of those 84 Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.