# ClientSuccess alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 202 of the 252 answers in the 1 category where ClientSuccess holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/clientsuccess/alternatives

## Named instead, most often (every category and segment added)

- Gainsight Customer Success: 55
- ChurnZero: 23
- Custify: 17
- HubSpot Service Hub: 16
- Vitally: 10
- Totango: 7

## Customer success platforms

**Small business**: 52 of 84 answers did not name ClientSuccess (ClientSuccess is #4 of 10 at 12%).

- Custify: first choice in 12 of those 52
- HubSpot Service Hub: first choice in 11 of those 52
- Vitally: first choice in 5 of those 52
- Akita: first choice in 3 of those 52
- ChurnZero: first choice in 2 of those 52
- GainTrace: first choice in 2 of those 52
- HubSpot Customer Success Workspace: first choice in 2 of those 52
- HubSpot CRM: first choice in 1 of those 52

**Mid-market**: 68 of 84 answers did not name ClientSuccess (ClientSuccess is #8 of 9 at 2%).

- ChurnZero: first choice in 18 of those 68
- Gainsight Customer Success: first choice in 7 of those 68
- Custify: first choice in 5 of those 68
- Vitally: first choice in 5 of those 68
- HubSpot Service Hub: first choice in 4 of those 68
- Akita: first choice in 2 of those 68
- GainTrace: first choice in 2 of those 68
- Totango: first choice in 2 of those 68

**Enterprise**: 82 of 84 answers did not name ClientSuccess (ClientSuccess is #7 of 9 at 2%).

- Gainsight Customer Success: first choice in 48 of those 82
- Planhat: first choice in 6 of those 82
- Totango: first choice in 5 of those 82
- ChurnZero: first choice in 3 of those 82
- Gainsight CS: first choice in 3 of those 82
- Catalyst: first choice in 1 of those 82
- HubSpot Service Hub: first choice in 1 of those 82
- Salesforce Service Cloud: first choice in 1 of those 82

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.