# Cisco Unified Contact Center Express: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/cisco-unified-contact-center-express

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 0% | 103 | 100% | 1 |

## And against it

- "you're already in the EOL window or rapidly approaching it." ... "Continuing on legacy versions leaves your business exposed to growing security, compliance, and support risks." (Muse Glimmer 30B, Contact center)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 1 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Cisco Unified Contact Center Express, from 1 of the 1 answers that named it (only the models that return a source list).

### Domains cited

- blog.contactcenterpipeline.com: 1
- capterra.com: 1
- cresta.com: 1
- cxtoday.com: 1
- g2.com: 1
- getapp.com: 1
- intelligentvisibility.com: 1
- learn.g2.com: 1
- nextiva.com: 1
- reddit.com: 1

### Pages cited

- https://blog.contactcenterpipeline.com/2026/08/evolving-threats-evolving-responses: 1
- https://capterra.com/p/136189/Salesforce/reviews: 1
- https://cresta.com/guides/best-contact-center-software: 1
- https://cxtoday.com/contact-center-platform-reviews: 1
- https://g2.com/categories/contact-center: 1
- https://g2.com/categories/contact-center/enterprise: 1
- https://g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews: 1
- https://g2.com/products/avaya-contact-center/reviews: 1

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.