# Cisco Unified Contact Center Enterprise: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/cisco-unified-contact-center-enterprise

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 0% | 102 | 100% | 1 |

## And against it

- "Complex, costly, and prone to critical bugs requiring deep expertise to manage." (GLM 4.7 FlashX, Contact center)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 1 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Cisco Unified Contact Center Enterprise, from 2 of the 2 answers that named it (only the models that return a source list).

### Domains cited

- dialpad.com: 2
- softwareadvice.com: 2
- alpharun.com: 1
- appexchange.salesforce.com: 1
- aspect.com: 1
- c2xcel.com: 1
- callcenterstudio.com: 1
- cisco.com: 1 (its own site)
- convin.ai: 1
- crexendo.com: 1

### Pages cited

- https://alpharun.com/blog/best-enterprise-call-center-software: 1
- https://appexchange.salesforce.com/appxListingDetail: 1
- https://appexchange.salesforce.com/mktcollections/cloud-collections/servicecloud: 1
- https://aspect.com/resources/how-to-buy-contact-center-software-do-research: 1
- https://c2xcel.com/insights/five9-vs-nice-vs-genesys-enterprise: 1
- https://callcenterstudio.com/genel/the-2026-enterprise-cloud-contact-center-buyers-guide-structural-architecture-financial-engineering-and-procurement-strategy: 1
- https://cisco.com/c/dam/en/us/solutions/collaboration/cisco-contact-center-ebook.pdf: 1
- https://cisco.com/c/en/us/support/docs/field-notices/740/fn74057.html: 1

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.