# ChurnZero alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 376 of the 504 answers in the 2 categories where ChurnZero holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/churnzero/alternatives

## Named instead, most often (every category and segment added)

- Rocketlane: 53
- GUIDEcx: 35
- Custify: 28
- Vitally: 19
- HubSpot Service Hub: 18
- Gainsight Customer Success: 14

## Customer success platforms

**Small business**: 70 of 84 answers did not name ChurnZero (ChurnZero is #7 of 10 at 3%).

- Custify: first choice in 24 of those 70
- Vitally: first choice in 19 of those 70
- HubSpot Service Hub: first choice in 12 of those 70
- ClientSuccess: first choice in 5 of those 70
- Akita: first choice in 3 of those 70
- GainTrace: first choice in 2 of those 70
- HubSpot CRM: first choice in 1 of those 70
- Totango: first choice in 1 of those 70

**Mid-market**: 40 of 84 answers did not name ChurnZero (ChurnZero is #1 of 9 at 47%).

- HubSpot Service Hub: first choice in 5 of those 40
- Custify: first choice in 4 of those 40
- Akita: first choice in 2 of those 40
- GainTrace: first choice in 2 of those 40
- Frame AI: first choice in 1 of those 40
- Gainsight Customer Success: first choice in 1 of those 40
- Successifier: first choice in 1 of those 40
- Totango: first choice in 1 of those 40

**Enterprise**: 42 of 84 answers did not name ChurnZero (ChurnZero is #4 of 9 at 4%).

- Gainsight Customer Success: first choice in 13 of those 42
- Planhat: first choice in 3 of those 42
- Totango: first choice in 2 of those 42
- Catalyst: first choice in 1 of those 42
- ClientSuccess: first choice in 1 of those 42
- HubSpot Service Hub: first choice in 1 of those 42
- Salesforce Service Cloud: first choice in 1 of those 42
- Skalin: first choice in 1 of those 42

## Client onboarding platforms

**Small business**: 83 of 84 answers did not name ChurnZero (ChurnZero is #17 of 17 at 0%).

- Rocketlane: first choice in 19 of those 83
- LaunchBay: first choice in 8 of those 83
- Content Snare: first choice in 7 of those 83
- Dock: first choice in 7 of those 83
- GUIDEcx: first choice in 5 of those 83
- HoneyBook: first choice in 5 of those 83
- Bigin by Zoho: first choice in 4 of those 83
- ClickUp: first choice in 3 of those 83

**Mid-market**: 75 of 84 answers did not name ChurnZero (ChurnZero is #14 of 16 at 0%).

- GUIDEcx: first choice in 17 of those 75
- Rocketlane: first choice in 14 of those 75
- Bigin by Zoho: first choice in 4 of those 75
- Notion: first choice in 3 of those 75
- UserGuiding: first choice in 3 of those 75
- Dock: first choice in 2 of those 75
- OnboardingHub: first choice in 2 of those 75
- ClickUp: first choice in 1 of those 75

**Enterprise**: 66 of 84 answers did not name ChurnZero (ChurnZero is #5 of 13 at 0%).

- Rocketlane: first choice in 20 of those 66
- GUIDEcx: first choice in 13 of those 66
- Fenergo: first choice in 2 of those 66
- Gainsight CS: first choice in 2 of those 66
- Guidde: first choice in 2 of those 66
- Apptio TechBusiness: first choice in 1 of those 66
- ClientOn: first choice in 1 of those 66
- FlowForma: first choice in 1 of those 66

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.