# Chatwoot: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 3 judge labels across 2 categories by 3 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/chatwoot

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer support and helpdesk](https://www.gane.ai/index/gtm/customer/customer-support-helpdesk/index.md) | 2% | 9 | 0% | 1 |
| [In-app messaging and customer communications](https://www.gane.ai/index/gtm/customer/in-app-messaging-and-customer-communications/index.md) | 0% | 46 | 0% | 2 |

## What the models said for it

- "Use osTicket, Open HelpDesk, Frappe Helpdesk, or Chatwoot (self‑hosted)." (GLM 4.7 FlashX, Helpdesk)
- "Chatwoot is another option; its hosted free tier allows up to 2 agents and 500 conversations per month" (GPT-6 Luna, In-app messaging)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 1 | 0 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Chatwoot, from 6 of the 7 answers that named it (only the models that return a source list).

### Domains cited

- crisp.chat: 3
- tidio.com: 3
- chatwoot.com: 2 (its own site)
- g2.com: 2
- github.com: 2
- intercom.com: 2
- reddit.com: 2
- sourceforge.net: 2
- aiprocessia.com: 1
- apps.shopify.com: 1

### Pages cited

- https://chatwoot.com/pricing: 2
- https://crisp.chat/en/pricing: 2
- https://aiprocessia.com/blog/en/how-much-does-ai-chatbot-cost-online-store: 1
- https://apps.shopify.com/tidio-chat/reviews: 1
- https://capterra.com/p/176671/cometchat: 1
- https://chatbots.org/best-customer-service-chatbot-tools: 1
- https://chatimize.com/reviews/tidio: 1
- https://cmr.berkeley.edu/assets/documents/pdf/2026-04-chatbot-frustration-is-real-hidden-costs-and-best-practices.pdf: 1

## In its own words

What Chatwoot's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: AI-powered, open-source customer support for live chat, email, WhatsApp, and social. Self-host or use our cloud: an alternative to Intercom and Zendesk. (https://chatwoot.com/)
- For: businesses (https://chatwoot.com/)
- Price stated: Free, Cloud & Self-Hosted Plans (https://www.chatwoot.com/pricing)
- Starting price: 0 (https://www.chatwoot.com/pricing)
- Free plan or trial: Start your free trial (https://chatwoot.com/)
- Certifications: SOC 2, GDPR
- Hosting: United States
- Customers named: FairDee, Converso, American Cloud, Ponea Health

## What it publishes

Every page chatwoot.com exposes, read 2026-09-29: 1141 addresses. By kind, pages and the last 90 days:

- blog: 155 pages, 1 in the last 90 days, latest 2026-07-16
- case study: 4 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 1 pages, 0 in the last 90 days, latest undated
- report or ebook: 15 pages, 0 in the last 90 days, latest undated
- comparison: 36 pages, 0 in the last 90 days, latest 2022-09-26
- template or tool: 1 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 1 pages, 0 in the last 90 days, latest 2023-09-18
- podcast or video: 1 pages, 0 in the last 90 days, latest 2022-08-26
- Recent: 2026-07-16 blog: Updating API and Webhook Access on Chatwoot Cloud https://www.chatwoot.com/blog/updating-api-and-webhook-access-on-chatwoot-cloud
- Recent: 2026-06-16 blog: Voice Calls https://www.chatwoot.com/blog/introducing-voice-calls-in-chatwoot
- Recent: 2025-10-21 blog: Introducing the Chatwoot Affiliate Program https://www.chatwoot.com/blog/introducing-chatwoot-affiliates
- Recent: 2025-04-30 blog: Introducing Captain, Chatwoot’s AI Agent https://www.chatwoot.com/blog/introducing-captain
- Recent: 2024-05-30 blog: Chatwoot Reaches 50,000 Installations https://www.chatwoot.com/blog/50-000-installations-of-chatwoot
- Recent: 2023-09-27 blog: What if we could use Email Signatures across all channels? https://www.chatwoot.com/blog/using-omnichannel-message-signatures

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.