# ChatBot.com: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 7 judge labels across 2 categories by 6 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/chatbot-com

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Conversational marketing platforms](https://www.gane.ai/index/gtm/marketing/conversational-marketing/index.md) | 0% | 25 | 17% | 6 |
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 0% | 103 | 100% | 1 |

## What the models said for it

- "best if you're already in the HubSpot ecosystem... less "conversational" than pure chat tools" (Grok 4.20, Conversational mktg)
- "You want everything in one CRM ecosystem → HubSpot." (DeepSeek V4 Flash, Conversational mktg)

## And against it

- "Trustpilot ratings around 2.2/5, with complaints about non-existent support, misleading "unlimited" plans" (Grok 4.20, Support chatbots)
- "Price is described as "crazy" - smallest package more expensive than most competitors" (GLM 4.7 FlashX, Conversational mktg)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 1 | 0 | 1 | 2 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 1 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 1 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named ChatBot.com, from 19 of the 19 answers that named it (only the models that return a source list).

### Domains cited

- capterra.com: 11
- g2.com: 9
- chatbot.com: 8 (its own site)
- softwareadvice.com: 8
- boei.help: 6
- sobot.io: 6
- guideflow.com: 5
- yourgpt.ai: 5
- getapp.com: 4
- spotsaas.com: 4

### Pages cited

- https://softwareadvice.com/conversational-marketing: 6
- https://g2.com/categories/conversational-marketing: 5
- https://capterra.com/conversational-marketing-platform-software: 4
- https://chatbot.com/pricing: 4
- https://guideflow.com/blog/best-conversational-marketing-software: 4
- https://spotsaas.com/list/conversational-marketing-software/for-small-business: 4
- https://thecmo.com/tools/best-conversational-marketing-platform: 4
- https://chatbot.com/blog/intercom-alternatives: 3

## The company

ChatBot; https://www.chatbot.com; founded 2017. From Wikidata, fetched 2026-09-14.

## In its own words

What ChatBot.com's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: AI chatbot software for website customer service (https://chatbot.com/)
- For: Businesses looking to automate customer service and sales (https://chatbot.com/)
- Price stated: ChatBot.com starts at $19/user per month, with a 14-day free trial and no credit card required. (https://chatbot.com/)
- Starting price: 19 (https://chatbot.com/)
- Free plan or trial: 14-day free trial (https://chatbot.com/)
- Integrations claimed: 13 (https://chatbot.com/)
- Certifications: SOC 2 Type II, WCAG 2.1 AA
- Customers named: Toyota, Adobe, Mercedes-Benz, Wembley Stadium, Hairlust

## What it publishes

Every page chatbot.com exposes, read 2026-09-29: 434 addresses. By kind, pages and the last 90 days:

- blog: 124 pages, 0 in the last 90 days, latest undated
- case study: 9 pages, 0 in the last 90 days, latest undated
- report or ebook: 4 pages, 0 in the last 90 days, latest undated
- comparison: 10 pages, 0 in the last 90 days, latest undated
- template or tool: 6 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 25 pages, 0 in the last 90 days, latest undated
- podcast or video: 1 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.