# Chatbase: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 15 judge labels across 2 categories by 10 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/chatbase

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 0% | 15 | 14% | 14 |
| [AI marketing agents](https://www.gane.ai/index/gtm/marketing/ai-marketing-agents/index.md) | 0% | 116 | 0% | 1 |

## What the models said for it

- "Best for a simple website chatbot trained on your help center or documentation" (Perplexity Sonar, Support chatbots)
- "Chatbase/Custom solutions – If you want more control over AI models" (Kimi K2, Support chatbots)
- "Best for Custom AI & Predictable Pricing: Chatbase" (Qwen 3.7 Flash, Support chatbots)
- "Best Instant "Train on Website" AI Bot: Chatbase" (Gemini 3.5 Flash, Support chatbots)

## And against it

- "Why to Avoid: Users report that cost predictability is challenging." (GLM 4.7 FlashX, Support chatbots)
- "Cons: More expensive than competitors for full features" (Kimi K2, Support chatbots)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 1 | 1 | 1 | 3 |
| GLM 4.7 FlashX | 0 | 1 | 1 | 1 | 3 |
| MiniMax M2.5 | 0 | 2 | 0 | 0 | 2 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Chatbase, from 53 of the 55 answers that named it (only the models that return a source list).

### Domains cited

- sobot.io: 32
- capterra.com: 29
- chatimize.com: 22
- fabric.so: 21
- chatbase.co: 19 (its own site)
- tidio.com: 19
- albato.com: 16
- clutch.co: 14
- boei.help: 12
- botpress.com: 12

### Pages cited

- https://chatimize.com/chatbot-platform-comparison: 21
- https://capterra.com/resources/customer-service-chatbot-platforms: 19
- https://albato.com/blog/publications/best-ai-chatbots-customer-service: 14
- https://clutch.co/resources/ai-customer-support-software: 14
- https://sobot.io/blog/best-ai-chatbots-small-business-customer-service-2026: 12
- https://fabric.so/comparison/best-ai-chatbot-for-small-business: 9
- https://homebusinessmag.com/businesses/ai/best-ai-chatbots-small-business-2026-7-platforms-compared: 9
- https://capterra.com/resources/best-chatbot-software: 8

## In its own words

What Chatbase's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: AI customer support platform for building and deploying agents that resolve complex support queries, automate customer service workflows, and improve resolution rates. (https://chatbase.co/)
- For: customer support teams (https://chatbase.co/)
- Price stated: Free $0 per month; Hobby $40 per month; Standard $150 per month; Pro $500 per month; Enterprise Let's Talk (https://www.chatbase.co/pricing)
- Starting price: 0 (https://www.chatbase.co/pricing)
- Free plan or trial: Start free trial (https://chatbase.co/)
- Integrations claimed: 11 (https://chatbase.co/)
- Certifications: SOC 2 Type II, GDPR, HIPAA
- Customers named: Opal, Thotis, Aplazo, Jumia, Chuck E Cheese, Department of Statistics Malaysia, Sage, Synergym

## What it publishes

Every page chatbase.co exposes, read 2026-09-29: 666 addresses. By kind, pages and the last 90 days:

- blog: 271 pages, 61 in the last 90 days, latest 2026-09-25
- case study: 1 pages, 0 in the last 90 days, latest 2026-03-17
- webinar or virtual event: 1 pages, 0 in the last 90 days, latest 2025-11-14
- report or ebook: 1 pages, 0 in the last 90 days, latest 2026-02-12
- comparison: 30 pages, 15 in the last 90 days, latest 2026-08-25
- glossary or explainer: 2 pages, 0 in the last 90 days, latest 2025-07-25
- Recent: 2026-09-25 blog: Ada cx pricing https://www.chatbase.co/blog/ada-cx-pricing
- Recent: 2026-09-24 blog: Best whatsapp chatbots ecommerce https://www.chatbase.co/blog/best-whatsapp-chatbots-ecommerce
- Recent: 2026-09-23 blog: Affordable customer service software https://www.chatbase.co/blog/affordable-customer-service-software
- Recent: 2026-09-22 blog: Ai for tour operators https://www.chatbase.co/blog/ai-for-tour-operators
- Recent: 2026-09-21 blog: Whatsapp automation https://www.chatbase.co/blog/whatsapp-automation
- Recent: 2026-09-19 blog: Best shopify customer service apps https://www.chatbase.co/blog/best-shopify-customer-service-apps

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.