# Chatbase alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 220 of the 252 answers in the 1 category where Chatbase holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/chatbase/alternatives

## Named instead, most often (every category and segment added)

- Intercom Fin AI Agent: 59
- Tidio: 21
- Zendesk AI: 16
- Cognigy: 4
- Freshdesk: 4
- tawk.to: 4

## Chatbots and conversational AI for support

**Small business**: 61 of 84 answers did not name Chatbase (Chatbase is #6 of 11 at 2%).

- Tidio: first choice in 15 of those 61
- Intercom Fin AI Agent: first choice in 9 of those 61
- Boei: first choice in 3 of those 61
- Freshdesk: first choice in 2 of those 61
- UChat: first choice in 2 of those 61
- tawk.to: first choice in 2 of those 61
- Chatsy: first choice in 1 of those 61
- Crisp: first choice in 1 of those 61

**Mid-market**: 76 of 84 answers did not name Chatbase (Chatbase is #8 of 10 at 0%).

- Intercom Fin AI Agent: first choice in 33 of those 76
- Tidio: first choice in 6 of those 76
- Zendesk AI: first choice in 4 of those 76
- Freshdesk: first choice in 2 of those 76
- Sobot AI Agents: first choice in 2 of those 76
- tawk.to: first choice in 2 of those 76
- Fin AI Agent: first choice in 1 of those 76
- Freshchat: first choice in 1 of those 76

**Enterprise**: 83 of 84 answers did not name Chatbase.

- Intercom Fin AI Agent: first choice in 17 of those 83
- Zendesk AI: first choice in 12 of those 83
- Cognigy: first choice in 4 of those 83
- Kore.ai: first choice in 3 of those 83
- Salesforce Agentforce for Service: first choice in 3 of those 83
- Salesforce Service Cloud: first choice in 3 of those 83
- Zendesk AI Agents: first choice in 3 of those 83
- Ada: first choice in 2 of those 83

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.