# Catalyst: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 14 judge labels across 1 category by 10 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/catalyst

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer success platforms](https://www.gane.ai/index/gtm/customer/customer-success-platforms/index.md) | 0% | 15 | 29% | 14 |

## What the models said for it

- "Modern alternatives like Planhat, Vitally, or Catalyst generally offer better balance" (Gemini 3.5 Flash, Customer success)
- "More cost-effective options if you're smaller or product-led" (MiniMax M2.5, Customer success)
- "more modular and customer-growth/lifecycle oriented" (GPT-5.4 mini, Customer success)
- "Operational simplicity | Catalyst" (Kimi K2, Customer success)

## And against it

- "platforms to avoid or be cautious about are: ... Catalyst" (Llama 4 Maverick, Customer success)
- "Enterprise platforms are Gainsight and Totango/Catalyst merged 2024, which tend to be deeper but heavier to configure and require dedicated CS Ops." (Muse Glimmer 30B, Customer success)
- "Totango materials still list products including Catalyst... before comparing it with a conventional CSP" (GPT-6 Luna, Customer success)
- "Evaluate carefully if you need a simple, predictable product and support model" (Perplexity Sonar, Customer success)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 1 | 1 | 0 | 2 |
| Perplexity Sonar | 0 | 0 | 0 | 1 | 1 |
| Grok 4.20 | 0 | 0 | 1 | 0 | 1 |
| Mistral Small | 0 | 0 | 2 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 1 | 1 | 2 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 1 | 0 | 2 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 1 | 1 |
| Muse Glimmer 30B | 0 | 0 | 0 | 1 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Catalyst, from 34 of the 40 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 17
- albato.com: 13
- softwareadvice.com: 11
- workona.com: 11
- resources.rework.com: 9
- velaris.io: 9
- viewpointanalysis.com: 9
- appcues.com: 8
- gainsight.com: 8
- softwaresuggest.com: 7

### Pages cited

- https://albato.com/blog/publications/best-customer-success-software: 13
- https://workona.com/csm-software/best-customer-success-software: 11
- https://viewpointanalysis.com/post/customer-success-software-options: 9
- https://softwareadvice.com/customer-success: 8
- https://appcues.com/blog/customer-success-software: 7
- https://g2.com/categories/customer-success/enterprise: 7
- https://softwaresuggest.com/customer-success-software: 7
- https://ciopages.com/buyer-guides/customer-success-platform: 5

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.