# Catalyst alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 235 of the 252 answers in the 1 category where Catalyst holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/catalyst/alternatives

## Named instead, most often (every category and segment added)

- Gainsight Customer Success: 52
- Custify: 32
- Vitally: 29
- ChurnZero: 28
- HubSpot Service Hub: 21
- ClientSuccess: 8

## Customer success platforms

**Small business**: 80 of 84 answers did not name Catalyst.

- Custify: first choice in 27 of those 80
- Vitally: first choice in 23 of those 80
- HubSpot Service Hub: first choice in 14 of those 80
- ClientSuccess: first choice in 7 of those 80
- Akita: first choice in 3 of those 80
- GainTrace: first choice in 2 of those 80
- HubSpot Customer Success Workspace: first choice in 2 of those 80
- HubSpot CRM: first choice in 1 of those 80

**Mid-market**: 80 of 84 answers did not name Catalyst (Catalyst is #9 of 9 at 0%).

- ChurnZero: first choice in 25 of those 80
- Gainsight Customer Success: first choice in 10 of those 80
- HubSpot Service Hub: first choice in 6 of those 80
- Vitally: first choice in 6 of those 80
- Custify: first choice in 5 of those 80
- Akita: first choice in 2 of those 80
- GainTrace: first choice in 2 of those 80
- Totango: first choice in 2 of those 80

**Enterprise**: 75 of 84 answers did not name Catalyst (Catalyst is #8 of 9 at 0%).

- Gainsight Customer Success: first choice in 42 of those 75
- Planhat: first choice in 6 of those 75
- Totango: first choice in 5 of those 75
- ChurnZero: first choice in 3 of those 75
- Gainsight CS: first choice in 2 of those 75
- ClientSuccess: first choice in 1 of those 75
- HubSpot Service Hub: first choice in 1 of those 75
- Salesforce Service Cloud: first choice in 1 of those 75

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.