# Capsule CRM: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 7 judge labels across 4 categories by 6 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/capsule-crm

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [CRM](https://www.gane.ai/index/gtm/revops/crm/index.md) | 0% | 16 | 0% | 4 |
| [Content marketing platforms](https://www.gane.ai/index/gtm/marketing/content-marketing-platforms/index.md) | 0% | 89 | 0% | 1 |
| [Customer data platforms](https://www.gane.ai/index/gtm/gtm-data/customer-data-platforms/index.md) | 0% | 43 | 0% | 1 |
| [Value selling tools](https://www.gane.ai/index/gtm/sales/value-selling-tools/index.md) | 0% | 48 | 0% | 1 |

## What the models said for it

- "Simple and focused on contact management and pipelines. Lightweight for very small teams" (Grok 4.20, Value selling)
- "Consider Less Annoying CRM or Capsule CRM for a straightforward, no-nonsense experience." (GLM 4.7 FlashX, CRM)
- "HubSpot free tier, Less Annoying CRM, or Capsule" (Kimi K2, CRM)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 1 | 0 | 2 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Capsule CRM, from 14 of the 16 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 7
- cybernews.com: 5
- blog.salesflare.com: 4
- capsulecrm.com: 4 (its own site)
- capterra.com: 4
- fitsmallbusiness.com: 4
- dupple.com: 3
- spotsaas.com: 3
- alium.io: 2
- b2bsaastools.com: 2

### Pages cited

- https://cybernews.com/marketing-tools/best-customer-data-platforms: 5
- https://g2.com/categories/customer-data-platform-cdp/small-business: 4
- https://blog.salesflare.com/best-customer-database-software: 3
- https://dupple.com/learn/best-customer-data-platforms: 3
- https://spotsaas.com/list/customer-data-platform--cdp-/for-small-business: 3
- https://alium.io/research/top-complaints-crm: 2
- https://capterra.com/customer-data-platform-software: 2
- https://capterra.com/p/152373/HubSpot-CRM/reviews: 2

## The company

Capsule; https://capsulecrm.com; founded 2009. From Wikidata, fetched 2026-09-14.

## In its own words

What Capsule CRM's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Simple yet powerful CRM (https://capsulecrm.com/)
- For: Small businesses, startups, freelancers, and any organization looking to improve customer management without complex features (https://capsulecrm.com/)
- Price stated: Free US$0 Maximum 2 users. Starter US$18 Per user, per month. Billed Annually. Growth US$36 Per user, per month. Billed Annually. Advanced US$54 Per user, per month. Billed Annually. (https://capsulecrm.com/)
- Starting price: US$0 (https://capsulecrm.com/)
- Free plan or trial: You can try all our paid plans, free for 14 days, without entering payment details. Free plan. (https://capsulecrm.com/)
- Integrations claimed: 100 (https://capsulecrm.com/)
- Certifications: GDPR
- Customers named: Fuzzy Labs, Ditton HR, Cheshire Surveys, SIS Pitches, Attractly, Permanent Wealth Partners, Making Menopause Work, Laing Russell

## What it publishes

Every page capsulecrm.com exposes, read 2026-09-29: 2982 addresses. By kind, pages and the last 90 days:

- blog: 787 pages, 15 in the last 90 days, latest 2026-09-27
- case study: 34 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 17 pages, 0 in the last 90 days, latest 2026-04-06
- conference or event: 5 pages, 1 in the last 90 days, latest 2026-08-27
- report or ebook: 7 pages, 0 in the last 90 days, latest 2022-12-05
- comparison: 77 pages, 3 in the last 90 days, latest 2026-09-27
- template or tool: 3 pages, 0 in the last 90 days, latest 2025-06-08
- glossary or explainer: 19 pages, 0 in the last 90 days, latest 2025-08-05
- podcast or video: 30 pages, 0 in the last 90 days, latest undated
- news or press: 2 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-27 blog: Free client tracker template https://capsulecrm.com/blog/free-client-tracker-template
- Recent: 2026-09-27 comparison: Microsoft dynamics 365 sales alternatives https://capsulecrm.com/blog/microsoft-dynamics-365-sales-alternatives
- Recent: 2026-09-27 blog: Sales onboarding https://capsulecrm.com/blog/sales-onboarding
- Recent: 2026-09-27 blog: Value based selling https://capsulecrm.com/blog/value-based-selling
- Recent: 2026-09-27 blog: Free sales tracker template https://capsulecrm.com/blog/free-sales-tracker-template
- Recent: 2026-09-21 blog: Keeping track of enquiries and enrolments across multiple sites https://capsulecrm.com/blog/keeping-track-of-enquiries-and-enrolments-across-multiple-sites

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.