# Capacity: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 3 judge labels across 2 categories by 3 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/capacity

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Knowledge base and self-service](https://www.gane.ai/index/gtm/customer/knowledge-base-and-self-service/index.md) | 0% | 43 | 0% | 2 |
| [Contact center quality assurance](https://www.gane.ai/index/gtm/customer/contact-center-quality-assurance/index.md) | 0% | 65 | 0% | 1 |

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 1 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 1 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Capacity, from 5 of the 5 answers that named it (only the models that return a source list).

### Domains cited

- capacity.com: 4 (its own site)
- softwareadvice.com: 2
- aiflowreview.com: 1
- blog.screensteps.com: 1
- bolddesk.com: 1
- capterra.com: 1
- cloudtalk.io: 1
- coldread.ai: 1
- convin.ai: 1
- customerexperience.io: 1

### Pages cited

- https://capacity.com/blog/call-center-quality-monitoring: 2
- https://softwareadvice.com/quality-assurance/small-business: 2
- https://aiflowreview.com/ai-customer-service-qa: 1
- https://blog.screensteps.com/best-knowledge-base-software: 1
- https://bolddesk.com/blogs/best-knowledge-base-software: 1
- https://capacity.com/blog/best-knowledge-base-software: 1
- https://capacity.com/conversation-intelligence: 1
- https://capterra.com/contact-center-quality-assurance-software: 1

## In its own words

What Capacity's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Capacity is a unified CX automation platform that uses agentic AI to power AI agents, real-time agent assist and post-call automation. (https://capacity.com/)
- For: mid-market and enterprise contact centers — typically organizations running 50 to 500+ agents across industries like healthcare, retail, financial services and insurance (https://capacity.com/)
- Price stated: Flexible pricing that grows with your business (https://capacity.com/pricing)
- Integrations claimed: 270 (https://capacity.com/pricing); 250 (https://trust.capacity.com) (pages disagree)
- Certifications: HIPAA, SOC 2 Type II, GDPR, CCPA, ISO 27001
- Hosting: United States, Canada, United Kingdom, Australia, EU
- Customers named: Culligan Water, Callzilla, NRTC, NHS, AAA, DSW, Valvoline, YMCA of Greater Dayton

## What it publishes

Every page capacity.com exposes, read 2026-09-29: 1343 addresses. By kind, pages and the last 90 days:

- blog: 413 pages, 53 in the last 90 days, latest 2026-09-18
- case study: 39 pages, 0 in the last 90 days, latest 2026-06-24
- webinar or virtual event: 16 pages, 0 in the last 90 days, latest 2021-10-20
- conference or event: 17 pages, 0 in the last 90 days, latest undated
- report or ebook: 1 pages, 0 in the last 90 days, latest undated
- comparison: 38 pages, 7 in the last 90 days, latest 2026-09-11
- template or tool: 2 pages, 0 in the last 90 days, latest 2026-04-22
- glossary or explainer: 343 pages, 33 in the last 90 days, latest 2026-09-28
- podcast or video: 3 pages, 0 in the last 90 days, latest undated
- news or press: 24 pages, 10 in the last 90 days, latest 2026-09-09
- Recent: 2026-09-28 glossary or explainer: Explicit knowledge https://capacity.com/glossary/explicit-knowledge/
- Recent: 2026-09-28 glossary or explainer: Institutional knowledge https://capacity.com/glossary/institutional-knowledge/
- Recent: 2026-09-28 glossary or explainer: Speech to text https://capacity.com/glossary/speech-to-text/
- Recent: 2026-09-28 glossary or explainer: Text to speech https://capacity.com/glossary/text-to-speech/
- Recent: 2026-09-23 glossary or explainer: Tacit knowledge https://capacity.com/glossary/tacit-knowledge
- Recent: 2026-09-23 glossary or explainer: Conversation intelligence https://capacity.com/glossary/conversation-intelligence

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.