# Canny: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 14 judge labels across 2 categories by 10 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/canny

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer feedback and surveys](https://www.gane.ai/index/gtm/customer/customer-feedback-and-surveys/index.md) | 0% | 14 | 17% | 12 |
| [Community platforms](https://www.gane.ai/index/gtm/customer/community-platforms/index.md) | 0% | 17 | 0% | 2 |

## What the models said for it

- "Choose Product tools (Canny/Hotjar) if you want to know *why* users are churning" (Qwen 3.7 Flash, Feedback)
- "Choose Canny for product-roadmap feedback and feature-request management." (Perplexity Sonar, Feedback)
- "Best for Product Feedback: Canny or UserVoice" (Qwen 3.7 Flash, Feedback)
- "Focused specifically on product ideation." (Gemini 3.5 Flash, Community)

## And against it

- "Not primarily a survey platform... Choose it to prioritize what to build, not to run broad satisfaction surveys." (GPT-6 Luna, Feedback)
- "should not be used as the sole satisfaction measurement system" (Llama 4 Maverick, Feedback)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 1 | 1 | 0 | 2 |
| Grok 4.20 | 0 | 1 | 1 | 0 | 2 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 1 | 1 | 2 |
| Qwen 3.7 Flash | 0 | 2 | 0 | 0 | 2 |
| Kimi K2 | 0 | 0 | 1 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 1 | 1 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Canny, from 25 of the 27 answers that named it (only the models that return a source list).

### Domains cited

- customergauge.com: 10
- frill.co: 10
- guideflow.com: 7
- typeform.com: 6
- g2.com: 5
- sendpulse.com: 5
- asknicely.com: 4
- survicate.com: 4
- uschamber.com: 4
- blog.hubspot.com: 3

### Pages cited

- https://customergauge.com/blog/customer-experience-survey-software: 8
- https://frill.co/blog/customer-feedback-tools: 7
- https://customergauge.com/blog/client-feedback-tool: 5
- https://sendpulse.com/blog/customer-feedback-tools: 5
- https://typeform.com/blog/customer-feedback-tools: 5
- https://frill.co/blog/customer-feedback-software: 4
- https://guideflow.com/blog/survey-software-tools: 4
- https://uschamber.com/co/grow/marketing/small-business-survey-tools: 4

## In its own words

What Canny's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: AI-powered customer feedback platform (https://canny.io/)
- For: product, sales, customer success, and marketing teams (https://canny.io/)
- Price stated: Get started free; No credit card required (https://canny.io/)
- Starting price: 0 (https://canny.io/)
- Free plan or trial: Get started free (https://canny.io/)
- Integrations claimed: 55 (https://canny.io/features/mcp)
- Certifications: CCPA, GDPR, SOC 2
- Customers named: ahrefs, circleci, hive, axios, clickup, harness, strapi, missive

## What it publishes

Every page canny.io exposes, read 2026-09-29: 1521 addresses. By kind, pages and the last 90 days:

- blog: 192 pages, 3 in the last 90 days, latest 2026-08-26
- case study: 28 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 1 pages, 0 in the last 90 days, latest undated
- comparison: 15 pages, 0 in the last 90 days, latest 2026-06-17
- glossary or explainer: 19 pages, 0 in the last 90 days, latest 2025-06-03
- podcast or video: 2 pages, 0 in the last 90 days, latest undated
- Recent: 2026-08-26 blog: Build ai feedback capture in house https://canny.io/blog/build-ai-feedback-capture-in-house
- Recent: 2026-08-19 blog: So you want to build a feedback portal https://canny.io/blog/so-you-want-to-build-a-feedback-portal
- Recent: 2026-07-27 blog: Best voice of the customer tools https://canny.io/blog/best-voice-of-the-customer-tools
- Recent: 2026-06-17 comparison: 12713585 portal view vs internal view for ideas http://help.canny.io/en/articles/12713585-portal-view-vs-internal-view-for-ideas
- Recent: 2026-05-05 blog: Best ai feedback tools https://canny.io/blog/best-ai-feedback-tools
- Recent: 2025-08-22 blog: Feature voting best practices https://canny.io/blog/feature-voting-best-practices

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.