# CallMiner Eureka: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 19 judge labels across 2 categories by 13 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/callminer-eureka

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center quality assurance](https://www.gane.ai/index/gtm/customer/contact-center-quality-assurance/index.md) | 0% | 18 | 17% | 12 |
| [Conversational intelligence and call recording](https://www.gane.ai/index/gtm/sales/conversation-intelligence/index.md) | 0% | 27 | 29% | 7 |

## What the models said for it

- "Speech analytics, compliance monitoring, and customer-interaction analysis for high-volume support environments." (Perplexity Sonar, Conversation intel)
- "Choose CallMiner for deep enterprise speech analytics, compliance, and high-volume monitoring." (Perplexity Sonar, Contact center QA)
- "Best For: Large enterprises with strict regulatory and compliance requirements" (Gemini 3.5 Flash, Contact center QA)
- "Run a contact center and need emotion detection + CX analytics? → CallMiner" (DeepSeek V4 Flash, Conversation intel)

## And against it

- "its AI is considered "older generation" compared to newer context-aware platforms. Requires enterprise-level investment" (DeepSeek V4 Flash, Contact center QA)
- "High-cost enterprise suites (e.g., NICE CXone, Verint, Calabrio, CallMiner)... Avoid if you're a small/mid-market team" (Grok 4.20, Conversation intel)
- "enterprise-user feedback for CallMiner Eureka mentioning a steep learning curve and reporting/export difficulty" (GPT-5.4 mini, Contact center QA)
- "The most common complaint is a steep learning curve for setup and new users." (Claude Haiku 4.5, Conversation intel)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 1 | 2 |
| GPT-5.4 mini | 0 | 0 | 0 | 1 | 1 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 2 | 0 | 0 | 2 |
| Grok 4.20 | 0 | 0 | 1 | 1 | 2 |
| Mistral Small | 0 | 0 | 2 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 1 | 1 | 1 | 3 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 1 | 0 | 1 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named CallMiner Eureka, from 51 of the 55 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 24
- capterra.com: 20
- cloudtalk.io: 19
- guideflow.com: 14
- softwareadvice.com: 14
- thelevel.ai: 14
- cresta.com: 12
- learn.g2.com: 11
- voxjar.com: 11
- exotel.com: 10

### Pages cited

- https://capterra.com/contact-center-quality-assurance-software: 14
- https://softwareadvice.com/quality-assurance: 13
- https://guideflow.com/blog/contact-center-quality-assurance-software: 12
- https://learn.g2.com/best-contact-center-quality-assurance-software: 11
- https://cloudtalk.io/blog/best-call-center-quality-assurance-software-based-on-g2: 10
- https://g2.com/categories/contact-center-quality-assurance: 10
- https://thelevel.ai/blog/call-center-quality-assurance-software: 10
- https://voxjar.com/best-call-center-quality-assurance-software-solutions: 10

## The company

CallMiner; https://callminer.com/; Waltham; founded 2002. From Wikidata, fetched 2026-09-14.

## In its own words

What CallMiner Eureka's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Capture, analyze and automate customer interactions at scale to improve CX and reduce operational costs. (https://callminer.com/)
- For: IT professionals (https://callminer.com/solutions/it)
- Customers named: British Gas, O2 Business, AAA Auto, DoublePositive, Serco, ResultsCX, FCT

## What it publishes

Every page callminer.com exposes, read 2026-10-05: 1225 addresses. By kind, pages and the last 90 days:

- blog: 618 pages, 13 in the last 90 days, latest 2026-09-30
- case study: 50 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 11 pages, 0 in the last 90 days, latest undated
- conference or event: 13 pages, 0 in the last 90 days, latest undated
- report or ebook: 9 pages, 2 in the last 90 days, latest 2026-09-14
- comparison: 12 pages, 1 in the last 90 days, latest 2026-07-16
- template or tool: 2 pages, 0 in the last 90 days, latest 2025-01-08
- glossary or explainer: 89 pages, 0 in the last 90 days, latest 2026-02-10
- podcast or video: 2 pages, 0 in the last 90 days, latest undated
- news or press: 173 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-30 blog: What cx leaders are learning customer conversations are enterprise intelligence https://callminer.com/blog/what-cx-leaders-are-learning-customer-conversations-are-enterprise-intelligence
- Recent: 2026-09-23 blog: Agentic ai for contact centers use cases benefits risks and implementation https://callminer.com/blog/agentic-ai-for-contact-centers-use-cases-benefits-risks-and-implementation
- Recent: 2026-09-16 blog: Customer satisfaction survey best practices a complete guide https://callminer.com/blog/customer-satisfaction-survey-best-practices-a-complete-guide
- Recent: 2026-09-15 blog: Callminers 2026 cx landscape report reveals a widening gap between automation and intelligence https://callminer.com/blog/callminers-2026-cx-landscape-report-reveals-a-widening-gap-between-automation-and-intelligence
- Recent: 2026-09-14 report or ebook: Whitepaper forrester wave 26 anrpt https://learning.callminer.com/us/col/lc/whitepaper-forrester-wave-26-anrpt
- Recent: 2026-09-09 report or ebook: Whitepaper us cx landscape 26 https://learning.callminer.com/us/col/lc/whitepaper-us-cx-landscape-26

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.