# Calabrio: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 2 categories by 2 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/calabrio

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Conversational intelligence and call recording](https://www.gane.ai/index/gtm/sales/conversation-intelligence/index.md) | 0% | 68 | 100% | 1 |
| [Customer intelligence and data science](https://www.gane.ai/index/gtm/gtm-data/customer-intelligence-and-data-science/index.md) | 0% | 142 | 100% | 1 |

## And against it

- "High-cost enterprise suites (e.g., NICE CXone, Verint, Calabrio, CallMiner)... Avoid if you're a small/mid-market team" (Grok 4.20, Conversation intel)
- "being merged with Calabrio, which carries integration and transition risk alongside reported layoffs" (Claude Haiku 4.5, Customer intel)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 1 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 1 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Calabrio, from 7 of the 7 answers that named it (only the models that return a source list).

### Domains cited

- assemblyai.com: 3
- cloudtalk.io: 3
- cxtoday.com: 3
- mihup.ai: 3
- reply.io: 3
- avoma.com: 2
- capterra.com: 2
- cirrusinsight.com: 2
- coffee.ai: 2
- exotel.com: 2

### Pages cited

- https://assemblyai.com/blog/conversation-intelligence-software: 3
- https://reply.io/blog/the-best-conversation-intelligence-platforms: 3
- https://avoma.com/blog/best-conversation-intelligence-software: 2
- https://cirrusinsight.com/blog/call-recording-software-for-business: 2
- https://cirrusinsight.com/conversation-intelligence-software: 2
- https://cloudtalk.io/blog/best-conversation-intelligence-software: 2
- https://cxtoday.com/top-conversational-intelligence-vendors-ai-driven-insights-for-smarter-enterprises: 2
- https://fruitionservices.io/post/ai-call-recording-apps: 2

## In its own words

What Calabrio's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Speed deployment of robust, AI-powered WFM capabilities designed for the inbound contact centers looking for ease of use and the ability to balance the needs of the organization and the employee experience. (https://calabrio.com/)
- For: inbound contact centers (https://calabrio.com/)
- Certifications: ISO 42001, SOC 2, PCI DSS, GDPR, CCPA, HIPAA, FedRAMP, StateRAMP
- Customers named: Wix, GE Appliances

## What it publishes

Every page calabrio.com exposes, read 2026-09-29: 2618 addresses. By kind, pages and the last 90 days:

- blog: 1145 pages, 0 in the last 90 days, latest 2022-07-08
- case study: 363 pages, 0 in the last 90 days, latest 2025-02-21
- webinar or virtual event: 11 pages, 2 in the last 90 days, latest 2026-08-21
- conference or event: 41 pages, 8 in the last 90 days, latest 2026-09-23
- report or ebook: 37 pages, 0 in the last 90 days, latest 2026-06-21
- comparison: 13 pages, 0 in the last 90 days, latest 2026-06-21
- template or tool: 3 pages, 0 in the last 90 days, latest 2026-05-08
- glossary or explainer: 96 pages, 1 in the last 90 days, latest 2026-07-07
- podcast or video: 6 pages, 0 in the last 90 days, latest 2025-11-10
- news or press: 489 pages, 0 in the last 90 days, latest 2025-10-22
- Recent: 2026-09-23 conference or event: Iaug converge https://www.verint.com/events/iaug-converge
- Recent: 2026-09-23 conference or event: Sandler partners summit https://www.verint.com/events/sandler-partners-summit
- Recent: 2026-09-23 conference or event: Vonage partner advisory council https://www.verint.com/events/vonage-partner-advisory-council
- Recent: 2026-08-24 conference or event: Customer contact week 2027 https://www.verint.com/events/customer-contact-week-2027
- Recent: 2026-08-24 conference or event: Apco conference 2027 https://www.verint.com/events/apco-conference-2027
- Recent: 2026-08-24 conference or event: Nena 2027 annual conference https://www.verint.com/events/nena-2027-annual-conference

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.