# Calabrio ONE: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 8 judge labels across 1 category by 8 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/calabrio-one

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center quality assurance](https://www.gane.ai/index/gtm/customer/contact-center-quality-assurance/index.md) | 0% | 23 | 12% | 8 |

## What the models said for it

- "Comprehensive workforce optimization suite including QA, recording, analytics, and scheduling." (Grok 4.20, Contact center QA)
- "Teams that want QA closely connected to workforce management" (GPT-6 Luna, Contact center QA)
- "Choose an Enterprise WFO Suite (NICE, Verint, Calabrio)" (Gemini 3.5 Flash, Contact center QA)

## And against it

- "Average contract ~$90K/year — may be overkill for smaller mid-market teams." (DeepSeek V4 Flash, Contact center QA)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 1 | 0 | 1 |
| Grok 4.20 | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 1 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Calabrio ONE, from 30 of the 32 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 15
- capterra.com: 13
- softwareadvice.com: 13
- verint.com: 11
- commsadvisor.com: 10
- cloudtalk.io: 9
- getapp.com: 8
- softwareadvice.co.uk: 8
- voxjar.com: 8
- learn.g2.com: 7

### Pages cited

- https://capterra.com/contact-center-quality-assurance-software: 12
- https://softwareadvice.com/quality-assurance: 11
- https://commsadvisor.com/contact-center-qa-software: 10
- https://g2.com/categories/contact-center-quality-assurance: 8
- https://cloudtalk.io/blog/best-call-center-quality-assurance-software-based-on-g2: 7
- https://learn.g2.com/best-contact-center-quality-assurance-software: 7
- https://softwareadvice.co.uk/directory/4478/quality-assurance/software: 7
- https://voxjar.com/best-call-center-quality-assurance-software-solutions: 7

## In its own words

What Calabrio ONE's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Calabrio products continue to be supported and developed as part of the Verint CX Automation Platform. (https://www.verint.com/calabrio)
- For: Calabrio customers (https://www.verint.com/calabrio)
- Free plan or trial: Get a Demo (https://www.verint.com/calabrio-one/call-center-recording-software)
- Certifications: MiFID II, HIPAA, PCI DSS
- Customers named: Paychex, GE Appliances, Wix, Shopify

## What it publishes

Every page calabrio.com exposes, read 2026-09-29: 2618 addresses. By kind, pages and the last 90 days:

- blog: 1145 pages, 0 in the last 90 days, latest 2022-07-08
- case study: 363 pages, 0 in the last 90 days, latest 2025-02-21
- webinar or virtual event: 11 pages, 2 in the last 90 days, latest 2026-08-21
- conference or event: 41 pages, 8 in the last 90 days, latest 2026-09-23
- report or ebook: 37 pages, 0 in the last 90 days, latest 2026-06-21
- comparison: 13 pages, 0 in the last 90 days, latest 2026-06-21
- template or tool: 3 pages, 0 in the last 90 days, latest 2026-05-08
- glossary or explainer: 96 pages, 1 in the last 90 days, latest 2026-07-07
- podcast or video: 6 pages, 0 in the last 90 days, latest 2025-11-10
- news or press: 489 pages, 0 in the last 90 days, latest 2025-10-22
- Recent: 2026-09-23 conference or event: Iaug converge https://www.verint.com/events/iaug-converge
- Recent: 2026-09-23 conference or event: Sandler partners summit https://www.verint.com/events/sandler-partners-summit
- Recent: 2026-09-23 conference or event: Vonage partner advisory council https://www.verint.com/events/vonage-partner-advisory-council
- Recent: 2026-08-24 conference or event: Customer contact week 2027 https://www.verint.com/events/customer-contact-week-2027
- Recent: 2026-08-24 conference or event: Apco conference 2027 https://www.verint.com/events/apco-conference-2027
- Recent: 2026-08-24 conference or event: Nena 2027 annual conference https://www.verint.com/events/nena-2027-annual-conference

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.