# BotStar: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 1 category by 2 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/botstar

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 0% | 113 | 100% | 2 |

## And against it

- "BotStar (G2 ~3.4/5 with complaints of "worst support ever" and too many issues)" (Grok 4.20, Support chatbots)
- "Described as having "worst customer support ever"" (Kimi K2, Support chatbots)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 1 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 1 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named BotStar, from 3 of the 3 answers that named it (only the models that return a source list).

### Domains cited

- capterra.com: 3
- g2.com: 3
- trustpilot.com: 3
- ca.trustpilot.com: 2
- formgong.com: 2
- arxiv.org: 1
- asyntai.com: 1
- aws.amazon.com: 1
- blog.happyfox.com: 1
- consumerfinance.gov: 1

### Pages cited

- https://g2.com/sellers/botstar: 3
- https://formgong.com/en/blog/ai-support-chatbot-reviews: 2
- https://trustpilot.com/review/www.revechat.com: 2
- https://arxiv.org/html/2609.19151: 1
- https://asyntai.com/best-ai-chatbot-for-customer-support: 1
- https://aws.amazon.com/marketplace/pp/prodview-vjr7ivjk3kwfw: 1
- https://blog.happyfox.com/best-chatbot-for-customer-support: 1
- https://ca.trustpilot.com/review/crisp.chat: 1

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.