# Botpress: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 12 judge labels across 2 categories by 9 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/botpress

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 0% | 19 | 18% | 11 |
| [AI marketing agents](https://www.gane.ai/index/gtm/marketing/ai-marketing-agents/index.md) | 0% | 114 | 0% | 1 |

## What the models said for it

- "Choose Rasa, Botpress, or Dialogflow CX when maximum technical control matters more than fast deployment." (Perplexity Sonar, Support chatbots)
- "For more technical teams wanting customization, Botpress is a solid alternative." (Mistral Small, Support chatbots)
- "If you have developers and want full control → Botpress or Rasa" (Qwen 3.7 Flash, Support chatbots)
- "open-source, highly customizable, good for complex, custom bots" (GLM 4.7 FlashX, Support chatbots)

## And against it

- "Botpress and other developer-first platforms: Avoid them if there is no technical owner." (Perplexity Sonar, Support chatbots)
- "For heavy customization, but they require more dev resources." (Grok 4.20, Support chatbots)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 1 | 0 | 1 | 2 |
| Grok 4.20 | 0 | 0 | 1 | 1 | 2 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 2 | 0 | 2 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Botpress, from 22 of the 25 answers that named it (only the models that return a source list).

### Domains cited

- botpress.com: 11 (its own site)
- capterra.com: 10
- sobot.io: 10
- chatbots.org: 6
- zendesk.com: 5
- chatimize.com: 4
- eesel.ai: 4
- featurebase.app: 4
- g2.com: 4
- lindy.ai: 4

### Pages cited

- https://capterra.com/resources/customer-service-chatbot-platforms: 7
- https://botpress.com/blog/customer-service-chatbot-platforms: 5
- https://chatbots.org/best-customer-service-chatbot-tools: 5
- https://chatimize.com/chatbot-platform-comparison: 4
- https://featurebase.app/blog/ai-chatbot-platforms: 4
- https://lindy.ai/blog/best-customer-service-chatbots: 4
- https://aimultiple.com/chatbot-companies: 3
- https://glassix.com/article/best-customer-service-chatbots: 3

## In its own words

What Botpress's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: The enterprise-grade AI agent platform for customer support (https://botpress.com/)
- For: customer support (https://botpress.com/)
- Price stated: No per-seat cost. (https://botpress.com/)
- Starting price: 0 (https://botpress.com/)
- Free plan or trial: Free tier available (https://botpress.com/)
- Certifications: SOC 2, GDPR
- Customers named: Super Dispatch, HOSTIFAI, WAIVER GROUP, EXTENDLY, Fromages d'ici, 24hassistance, myProtectify, ASISPO

## What it publishes

Every page botpress.com exposes, read 2026-09-29: 5264 addresses. By kind, pages and the last 90 days:

- blog: 406 pages, 33 in the last 90 days, latest 2026-09-22
- case study: 28 pages, 26 in the last 90 days, latest 2026-09-23
- webinar or virtual event: 3 pages, 0 in the last 90 days, latest undated
- report or ebook: 31 pages, 0 in the last 90 days, latest 2026-01-15
- comparison: 57 pages, 33 in the last 90 days, latest 2026-09-09
- glossary or explainer: 137 pages, 0 in the last 90 days, latest 2026-01-16
- Recent: 2026-09-23 case study: How 24hassistance increased NPS by 129%, cut AI costs in half, and automated 87% of support queries https://botpress.com/customers/24hassistance
- Recent: 2026-09-23 case study: 24hassistance https://botpress.com/ar/customers/24hassistance
- Recent: 2026-09-22 blog: How to Add an AI Chatbot to a Website https://botpress.com/blog/ai-chatbot-for-website
- Recent: 2026-09-22 blog: Ai chatbot for website https://botpress.com/ar/blog/ai-chatbot-for-website
- Recent: 2026-09-20 blog: The 10 Best AI Agents for Customer Support in 2026 https://botpress.com/blog/ai-agent-customer-support
- Recent: 2026-09-20 blog: Top 5 Chatbots for Hubspot CRM https://botpress.com/blog/hubspot-chatbot

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.