# Bitrix24: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 22 judge labels across 10 categories by 9 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/bitrix24

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Sales enablement and content](https://www.gane.ai/index/gtm/sales/sales-enablement-and-content/index.md) | 2% | 10 | 0% | 4 |
| [CPQ](https://www.gane.ai/index/gtm/revops/cpq/index.md) | 2% | 11 | 0% | 3 |
| [CRM](https://www.gane.ai/index/gtm/revops/crm/index.md) | 0% | 28 | 25% | 4 |
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 0% | 36 | 0% | 2 |
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 0% | 27 | 0% | 2 |
| [Customer success platforms](https://www.gane.ai/index/gtm/customer/customer-success-platforms/index.md) | 0% | 19 | 0% | 2 |
| [Lead routing and management](https://www.gane.ai/index/gtm/sales/lead-routing-and-management/index.md) | 0% | 34 | 0% | 2 |
| [Conversational intelligence and call recording](https://www.gane.ai/index/gtm/sales/conversation-intelligence/index.md) | 0% | 47 | 0% | 1 |
| [Dashboards and data visualization](https://www.gane.ai/index/gtm/gtm-data/dashboards-and-data-visualization/index.md) | 0% | 32 | 0% | 1 |
| [Sales coaching and training](https://www.gane.ai/index/gtm/sales/sales-coaching-and-training/index.md) | 0% | 75 | 0% | 1 |

## What the models said for it

- "Start with HubSpot's free plan or Bitrix24 — both offer substantial functionality without any cost." (Kimi K2, Sales enablement)
- "For the tightest budgets, start with Bitrix24 (free) or QuoteWerks ($15/month minimum)." (Claude Haiku 4.5, CPQ)
- "frequently called out as a free option... "#1 free sales enablement software used by over 15 million companies worldwide"" (Muse Glimmer 30B, Sales enablement)
- "Free plan for unlimited users... It's feature-rich but can feel overwhelming for very small teams." (Grok 4.20, Support chatbots)

## And against it

- "the user interface feels bloated, cluttered, and overwhelming" (Gemini 3.5 Flash, CRM)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 0 | 1 | 0 | 2 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 1 | 2 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 3 | 0 | 0 | 3 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 1 | 1 | 2 | 0 | 4 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 4 | 0 | 4 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 2 | 2 | 0 | 4 |

## Sources returned with these answers

The sites and pages cited by the answers that named Bitrix24, from 49 of the 57 answers that named it (only the models that return a source list).

### Domains cited

- capterra.com: 28
- softwareadvice.com: 23
- spotsaas.com: 16
- blog.hubspot.com: 9
- cloudtalk.io: 9
- fitsmallbusiness.com: 9
- albato.com: 8
- bitrix24.com: 7 (its own site)
- hubspot.com: 7
- sourceforge.net: 7

### Pages cited

- https://capterra.com/sales-enablement-software: 8
- https://capterra.com/cpq-software: 6
- https://cloudtalk.io/blog/best-sales-enablement-software: 6
- https://softwareadvice.com/crm/sales-enablement-comparison: 6
- https://albato.com/blog/publications/best-cpq-software: 5
- https://capterra.in/directory/30904/cpq/software: 5
- https://softwareadvice.com/cpq: 5
- https://capterra.com/customer-success-software/s/free: 4

## The company

Bitrix24; https://bitrix24.com; Russia; founded 2012. From Wikidata, fetched 2026-09-14.

## In its own words

What Bitrix24's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Free online workspace for your business: CRM, tasks, online meetings, and more. (https://bitrix24.com/)
- For: your business (https://bitrix24.com/)
- Price stated: Free forever for unlimited users; 100% flat fee: predictable costs, no per-user pricing; each of our plans has a fixed price and a user limit. (https://bitrix24.com/)
- Free plan or trial: Start for free (https://bitrix24.com/)
- Integrations claimed: 810 (https://bitrix24.com/)
- Certifications: SOC 1, SOC 2, SOC 3, GDPR, Directive 95/46/EC, ISO 27001, PCI DSS
- Customers named: Celepar, Survival Skills Vietnam, KinderRechteForum LLC

## What it publishes

Every page bitrix24.com exposes, read 2026-09-29: 3747 addresses. By kind, pages and the last 90 days:

- blog: 1814 pages, 12 in the last 90 days, latest 2026-09-29
- case study: 5 pages, 0 in the last 90 days, latest 2025-03-11
- webinar or virtual event: 38 pages, 0 in the last 90 days, latest 2025-12-24
- conference or event: 3 pages, 0 in the last 90 days, latest undated
- report or ebook: 11 pages, 0 in the last 90 days, latest 2025-02-13
- comparison: 451 pages, 2 in the last 90 days, latest 2026-08-27
- template or tool: 397 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 43 pages, 0 in the last 90 days, latest 2026-06-25
- podcast or video: 2 pages, 0 in the last 90 days, latest 2025-12-11
- news or press: 1 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-29 blog: Why crm users drift away https://www.bitrix24.com/articles/why-crm-users-drift-away.php
- Recent: 2026-09-28 blog: Crm project management customer context https://www.bitrix24.com/articles/crm-project-management-customer-context.php
- Recent: 2026-09-25 blog: Closed won not finish line https://www.bitrix24.com/articles/closed-won-not-finish-line.php
- Recent: 2026-09-23 blog: Project management service businesses scope hours clients https://www.bitrix24.com/articles/project-management-service-businesses-scope-hours-clients.php
- Recent: 2026-09-22 blog: From posts to pipeline social media workflow https://www.bitrix24.com/articles/from-posts-to-pipeline-social-media-workflow.php
- Recent: 2026-09-21 blog: Buy growth platform map work remove https://www.bitrix24.com/articles/buy-growth-platform-map-work-remove.php

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.