# Birdeye: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 113 judge labels across 9 categories by 14 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/birdeye

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Review and reputation management](https://www.gane.ai/index/gtm/marketing/review-and-reputation-management/index.md) | 19% | 1 | 14% | 51 |
| [Channel partner and local marketing](https://www.gane.ai/index/gtm/partner/channel-partner-and-local-marketing/index.md) | 3% | 12 | 0% | 3 |
| [Local listings management](https://www.gane.ai/index/gtm/marketing/local-listings-management/index.md) | 2% | 7 | 15% | 39 |
| [Conversational marketing platforms](https://www.gane.ai/index/gtm/marketing/conversational-marketing/index.md) | 0% | 27 | 22% | 9 |
| [Loyalty, advocacy and referrals](https://www.gane.ai/index/gtm/marketing/loyalty-advocacy-and-referrals/index.md) | 0% | 34 | 0% | 6 |
| [Referral and partner programs](https://www.gane.ai/index/gtm/partner/referral-and-partner-programs/index.md) | 0% | 90 | 50% | 2 |
| [Brand protection platforms](https://www.gane.ai/index/gtm/marketing/brand-protection/index.md) | 0% | 43 | 0% | 1 |
| [Customer feedback and surveys](https://www.gane.ai/index/gtm/customer/customer-feedback-and-surveys/index.md) | 0% | 102 | 100% | 1 |
| [Social media management](https://www.gane.ai/index/gtm/marketing/social-media-management/index.md) | 0% | 53 | 100% | 1 |

## What the models said for it

- "Birdeye: Strong all-in-one for review generation, management, and analytics. Excellent for multi-location; AI features and high user ratings (~4.7/5 on Capterra). Good for scaling teams." (Grok 4.20, Reviews)
- "Birdeye is described as an AI review and reputation platform with listings and messaging... positioned as best for multi-location enterprise with a unified CX suite" (Muse Glimmer 30B, Reviews)
- "Choose Birdeye if: You manage 10+ locations and need an all-in-one solution with listings, messaging, and AI features." (GLM 4.7 FlashX, Reviews)
- "Shortlist 3–4 vendors (Birdeye, GatherUp, ReviewTrackers, and possibly Podium if you're a single-location operation)" (DeepSeek V4 Flash, Reviews)

## And against it

- "Other Options to Avoid on a Tight Budget - Birdeye and Podium: ... pricing is custom/quote-based and typically higher" (Grok 4.20, Reviews)
- "113+ BBB complaints in the last three years... High cost per location (from $299/month)." (Grok 4.20, Local listings)
- "avoid Birdeye, Yext, Surefire Local, 411 Locals, and Thryv" (DeepSeek V4 Flash, Local listings)
- "Avoid Yext, Uberall, and Birdeye at this stage" (DeepSeek V4 Flash, Local listings)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 3 | 1 | 5 |
| GPT-5.4 mini | 3 | 1 | 1 | 0 | 5 |
| Gemini 3.5 Flash | 1 | 0 | 2 | 1 | 4 |
| Perplexity Sonar | 0 | 5 | 1 | 3 | 9 |
| Grok 4.20 | 4 | 5 | 2 | 5 | 16 |
| Mistral Small | 1 | 4 | 4 | 0 | 9 |
| DeepSeek V4 Flash | 3 | 4 | 1 | 4 | 12 |
| Llama 4 Maverick | 0 | 1 | 5 | 0 | 6 |
| Qwen 3.7 Flash | 1 | 3 | 1 | 1 | 6 |
| Kimi K2 | 4 | 3 | 3 | 2 | 12 |
| GLM 4.7 FlashX | 3 | 5 | 1 | 1 | 10 |
| MiniMax M2.5 | 0 | 6 | 3 | 0 | 9 |
| GPT-6 Luna | 0 | 2 | 0 | 0 | 2 |
| Muse Glimmer 30B | 2 | 3 | 3 | 0 | 8 |

## Sources returned with these answers

The sites and pages cited by the answers that named Birdeye, from 355 of the 380 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 235
- softwareadvice.com: 151
- capterra.com: 135
- birdeye.com: 93 (its own site)
- getapp.com: 79
- brightlocal.com: 71
- guideflow.com: 58
- gbppromote.com: 55
- crazyegg.com: 47
- usa.inquirer.net: 47

### Pages cited

- https://softwareadvice.com/review-management: 61
- https://softwareadvice.com/reputation-management: 57
- https://brightlocal.com/resources/listings-management-services-compared: 50
- https://g2.com/categories/local-listing-management: 49
- https://crazyegg.com/blog/best-reputation-management-software: 47
- https://usa.inquirer.net/191823/best-reputation-management-software: 47
- https://gbppromote.com/best-local-listing-management-software: 40
- https://capterra.com/reputation-management-software: 38

## In its own words

What Birdeye's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: AI Coworkers for Multi-location Brands; #1 Agentic Marketing Platform for Multi-location Brands (https://birdeye.com/)
- For: Multi-location Brands (https://birdeye.com/)
- Price stated: See Enterprise Pricing (https://birdeye.com/)
- Free plan or trial: Watch Demo (https://birdeye.com/)
- Integrations claimed: 3000 (https://birdeye.com/platform)
- Certifications: HIPAA, GDPR, CCPA, SOC 2 Type II, ISO 27001
- Hosting: USA
- Customers named: sunauto, smile-brands, orkin, The real-real, JLL, Rate, Weill Cornell Medicine, apm

## What it publishes

Every page birdeye.com exposes, read 2026-09-29: 63119 addresses. By kind, pages and the last 90 days:

- blog: 47745 pages, 0 in the last 90 days, latest undated
- case study: 103 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 138 pages, 3 in the last 90 days, latest 2026-07-30
- conference or event: 71 pages, 0 in the last 90 days, latest undated
- report or ebook: 201 pages, 0 in the last 90 days, latest 2026-03-23
- comparison: 34 pages, 0 in the last 90 days, latest 2026-03-26
- template or tool: 91 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 139 pages, 0 in the last 90 days, latest 2024-03-21
- podcast or video: 23 pages, 0 in the last 90 days, latest undated
- news or press: 130 pages, 0 in the last 90 days, latest 2024-05-22
- Recent: 2026-07-30 webinar or virtual event: Beyond tactics building an actual ai visibility strategy for multi location brands uk https://birdeye.com/resources/webinars/beyond-tactics-building-an-actual-ai-visibility-strategy-for-multi-location-brands-uk/
- Recent: 2026-07-30 webinar or virtual event: Beyond tactics building an actual ai visibility strategy for multi location brands au https://birdeye.com/resources/webinars/beyond-tactics-building-an-actual-ai-visibility-strategy-for-multi-location-brands-au/
- Recent: 2026-07-28 webinar or virtual event: Beyond tactics building an actual ai visibility strategy for multi location brands https://birdeye.com/resources/webinars/beyond-tactics-building-an-actual-ai-visibility-strategy-for-multi-location-brands
- Recent: 2026-06-23 webinar or virtual event: Google s ai search shake up what brands should do next au https://birdeye.com/resources/webinars/google-s-ai-search-shake-up-what-brands-should-do-next-au/
- Recent: 2026-06-23 webinar or virtual event: Google s ai search shake up what brands should do next uk https://birdeye.com/resources/webinars/google-s-ai-search-shake-up-what-brands-should-do-next-uk/
- Recent: 2026-06-18 webinar or virtual event: Google s ai search shake up what brands should do next https://birdeye.com/resources/webinars/google-s-ai-search-shake-up-what-brands-should-do-next

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.