# Balto: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 10 judge labels across 2 categories by 7 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/balto

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center quality assurance](https://www.gane.ai/index/gtm/customer/contact-center-quality-assurance/index.md) | 0% | 17 | 0% | 7 |
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 0% | 33 | 0% | 3 |

## What the models said for it

- "Balto is described as a real-time QA platform that automatically scores 100% of interactions using dynamic scorecards." (Muse Glimmer 30B, Contact center QA)
- "Balto is the 2026 #1 ranked automated option for mid-market and enterprise contact centers" (Muse Glimmer 30B, Contact center QA)
- "Choose Balto when the main goal is live guidance for sales or service agents." (Perplexity Sonar, Contact center QA)
- "Live prompts and scripts during calls; strong for sales and collections." (GLM 4.7 FlashX, Contact center QA)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 1 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 1 | 0 | 2 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 2 | 1 | 0 | 3 |

## Sources returned with these answers

The sites and pages cited by the answers that named Balto, from 22 of the 22 answers that named it (only the models that return a source list).

### Domains cited

- capterra.com: 11
- g2.com: 11
- softwareadvice.com: 10
- cloudtalk.io: 9
- balto.ai: 8 (its own site)
- getapp.com: 6
- dialpad.com: 5
- exotel.com: 5
- guideflow.com: 5
- thelevel.ai: 5

### Pages cited

- https://capterra.com/contact-center-quality-assurance-software: 8
- https://g2.com/categories/contact-center-quality-assurance: 7
- https://softwareadvice.com/quality-assurance: 7
- https://cloudtalk.io/blog/best-call-center-quality-assurance-software-based-on-g2: 6
- https://dialpad.com/blog/contact-center-quality-management-software: 5
- https://exotel.com/blog/call-center-quality-assurance-software: 5
- https://aissist.io/insights/call-center-quality-assurance-software: 4
- https://guideflow.com/blog/contact-center-quality-assurance-software: 4

## In its own words

What Balto's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Balto is the #1 Contact Center AI software. (https://balto.ai/)
- For: contact centers (https://balto.ai/)
- Integrations claimed: 60 (https://balto.ai/)
- Certifications: SOC 2 Type II, HIPAA, PCI DSS, GDPR
- Customers named: InteLogix, One Mnet Health, Redirect Health

## What it publishes

Every page balto.ai exposes, read 2026-09-29: 356 addresses. By kind, pages and the last 90 days:

- blog: 264 pages, 0 in the last 90 days, latest undated
- comparison: 34 pages, 0 in the last 90 days, latest undated
- template or tool: 1 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 11 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.