# Avaya Infinity: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 12 judge labels across 1 category by 9 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/avaya-infinity

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 0% | 111 | 83% | 12 |

## And against it

- "dropping support for several legacy hardware/software lines and winding down smaller deployments (<200 seats) on certain platforms" (Gemini 3.5 Flash, Contact center)
- "Financial instability: Avaya has gone through multiple bankruptcy restructurings... Caution if you're a smaller organization" (DeepSeek V4 Flash, Contact center)
- "Specifically mentioned as a platform to avoid due to ongoing issues and poor user experiences over the years." (Mistral Small, Contact center)
- "Reddit users with years of experience strongly advise avoiding it in favor of modern cloud alternatives." (Grok 4.20, Contact center)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 1 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 1 | 1 | 2 |
| Mistral Small | 0 | 0 | 0 | 1 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 1 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 1 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 2 | 2 |
| Kimi K2 | 0 | 0 | 0 | 1 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 1 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 1 | 2 |

## Sources returned with these answers

The sites and pages cited by the answers that named Avaya Infinity, from 22 of the 25 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 10
- reddit.com: 10
- cxtoday.com: 8
- softwareadvice.com: 8
- nextiva.com: 7
- genesys.com: 6
- techtarget.com: 6
- thoughtly.com: 6
- altigen.com: 5
- callcenterstudio.com: 5

### Pages cited

- https://reddit.com/r/sysadmin/comments/19e107a/best_enterprise_call_center_software_youve_tried: 10
- https://thoughtly.com/blog/best-ai-contact-center-platforms-revenue-teams: 6
- https://altigen.com/how-to-evaluate-contact-center-software-enterprise: 5
- https://softwareadvice.com/contact-center: 5
- https://g2.com/categories/contact-center/enterprise: 4
- https://huggingface.co/gamlin/call-center-software-comparison: 4
- https://nextiva.com/blog/contact-center-software.html: 4
- https://research.isg-one.com/buyers-guide/customer_experience/contact_center_basic/2024: 4

## What it publishes

Every page avaya.com exposes, read 2026-10-06: 2477 addresses. By kind, pages and the last 90 days:

- blog: 102 pages, 20 in the last 90 days, latest 2026-10-05
- case study: 25 pages, 25 in the last 90 days, latest 2026-08-13
- webinar or virtual event: 4 pages, 1 in the last 90 days, latest 2026-10-05
- conference or event: 13 pages, 0 in the last 90 days, latest 2026-06-30
- report or ebook: 1 pages, 0 in the last 90 days, latest 2026-06-08
- comparison: 1 pages, 0 in the last 90 days, latest 2025-04-19
- glossary or explainer: 7 pages, 5 in the last 90 days, latest 2026-09-18
- podcast or video: 22 pages, 0 in the last 90 days, latest 2026-07-02
- news or press: 191 pages, 42 in the last 90 days, latest 2026-09-28
- Recent: 2026-10-05 webinar or virtual event: Infinity webinar series https://www.avaya.com/en/about-avaya/events/infinity-webinar-series
- Recent: 2026-10-05 blog: Ai making customer service easier https://www.avaya.com/en/blogs/ai-making-customer-service-easier
- Recent: 2026-10-01 blog: Customer service week human expertise ai https://www.avaya.com/en/blogs/customer-service-week-human-expertise-ai
- Recent: 2026-09-29 blog: Cloud contact center migration cc elite https://www.avaya.com/en/blogs/cloud-contact-center-migration-cc-elite
- Recent: 2026-09-29 blog: Avaya infinity brandon hall learning awards https://www.avaya.com/en/blogs/avaya-infinity-brandon-hall-learning-awards
- Recent: 2026-09-28 news or press: News 260917 https://www.avaya.com/en/newsroom/2026/news-260917

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.